Manager- Soft Services

Manager - Soft Services

Who We Are

At Sodexo, we offer diverse service solutions across corporate, healthcare, education, manufacturing and other sectors. We create better everyday experiences through service excellence, workplace management and employee-focused solutions.

About the Role

The Manager - Soft Services is responsible for leading integrated soft services operations and delivering a safe, hygienic, efficient and customer-centric workplace environment. The role oversees housekeeping, horticulture, pest control, pantry and hospitality services, front office operations, vendor management, client engagement, compliance and continuous improvement initiatives.

Key Responsibilities

• Manage housekeeping, cleaning and hygiene services across facilities.
• Oversee horticulture, landscaping and indoor plant maintenance programs.
• Manage pest control operations and preventive maintenance activities.
• Ensure efficient delivery of pantry, hospitality, reception and visitor management services.
• Conduct regular inspections, audits and service quality reviews.
• Act as primary point of contact for client stakeholders and ensure high levels of customer satisfaction.
• Manage vendor performance, service delivery standards and contractual compliance.
• Lead and develop operational teams through coaching, training and performance management.
• Ensure compliance with company policies, statutory requirements, health, safety and quality standards.
• Support budgeting, cost control, invoice verification and operational reporting.
• Drive workplace experience, employee engagement and continuous improvement initiatives.

Qualifications & Experience

• Bachelors degree in any discipline.
• Relevant experience in Facilities Management, Soft Services, Administration or Integrated Facilities Management.
• Experience in managing client relationships, vendors and operational teams.

Skills & Competencies

• Client Relationship Management
• Soft Services Operations
• Vendor Management
• Team Leadership
• Service Excellence
• Financial Acumen
• Compliance & Risk Management
• Process Improvement