Manager- SOC, Information Security

Why Join the 7-Eleven Global Solution Center?
When you join us, you will Take Ownership - Within a product area, the teams will own end-to-end delivery of
solutions. The teams will be entrusted with responsibility and ownership for the delivery of products. They will also
support the local teams in each country in integrating new digital assets with existing systems Challenge Yourself -
Products built in Bangalore will be deployed across our network of convenience stores, supporting over a billion
transactions per year. If you are up for a challenge like never before, step forward. Build Solutions for Scale - We
have over 80,000 stores in over 18 countries dealing in a diverse range of products. The product team will build
digital solutions to be deployed at a scale, supporting our business operations spread across the globe. Move Around
and Grow - Cross-functional learning is not just allowed at 7-Eleven; it's applauded. We have the size, stability, and
resources that make it possible for employees to find rewarding careers. Lead and Serve - 7-Eleven has always been
about serving the needs of our customers and community.
Why We Exist, Our Purpose and Our Transformation
7-Eleven exists to be a customer-obsessed, digitally enabled organization, seamlessly linking our physical stores with
digital products and services. Our purpose is to redefine convenience by continually delivering best-in-class customer
experiences and solutions in an environment where consumer demands are rapidly changing. By anticipating
customer needs, we develop and deploy platforms that allow customers to shop, pay and receive products and
services how they choose. For our success, we are executing a cultural change underscored by leadership principles
and supported by realigning organizational resources and processes.

Job: Manager, Security Operations Center (SOC)
Location: Bangalore

Job description:
The Security Operations Center (SOC) Manager is responsible for leading the day-to-day operations of the Global SOC
from the India GSC, ensuring effective monitoring, detection, investigation, and response to cybersecurity threats
across the enterprise. The role provides operational leadership to SOC analysts and engineering teams while
partnering closely with the US Security Operations leadership to improve security posture, optimize processes, and
deliver high-quality security services.

Responsibilities:
Operations:
- Lead 247 SOC operations and ensure adherence to established service level agreements (SLAs).
- Oversee security monitoring, triage, incident investigation, containment and escalation activities.
- Ensure consistent execution of incident response playbooks and standard operating procedures.
- Manage shift operations, staffing plans, workload balancing and operational readiness.
- Lead incident coordination and post-incident reviews. Ensure timely communication with global stakeholders
during high-severity incidents.
- Drive continuous improvement of SOC operations through root cause analysis, corrective action tracking, and
collaboration with Security Engineering and SIEM teams to enhance detection quality and reduce false positives.
- Advance SOC maturity by promoting SOAR-based automation, optimizing workflows, and supporting proactive
threat hunting initiatives to strengthen the organization's security posture.
- Develop executive dashboards and operational reports.
- Track and improve key SOC metrics including Mean Time to Detect (MTTD), Mean Time to Respond (MTTR), SLA
compliance, quality and Incident trends.

People & Stakeholder Management:
- Act as the primary GSC point of contact for Global SOC operation.
- Partner with US SOC leadership on strategy, roadmap and operational priorities and present operational updates
to senior leadership.
- Recruit, mentor, coach and develop SOC personnel.
- Conduct performance reviews and establish individual development plans.
- Build a high-performance, collaborative and customer-focused team culture.
- Coordinate cross-functional collaboration with Infrastructure, Cloud, Identity, Network, Application Security and
Risk teams.

Required Qualifications:
- Bachelor's degree in computer science, Cybersecurity, Information Technology or a related field.
- 8-12 years of cybersecurity experience.
- 3-5 years leading Security Operations teams.
- Experience operating enterprise SIEM, EDR/XDR, SOAR and threat intelligence platforms.
- Strong knowledge of incident response, threat detection and cyber defense.
- Preferred Certifications - CISSP, GIAC Certified Incident Handler (GCIH), Splunk.
- Technical Skills - SIEM platforms, EDR/XDR technologies, SOAR automation, MITRE ATT&CK, NIST Incident
Response Framework, Threat Intelligence, Cloud security monitoring and Vulnerability management.

7-Eleven Global Solution Center is an Equal Opportunity Employer committed to diversity in the workplace. Our
strategy focuses on three core pillars - workplace culture, diverse talent and how we show up in the
communities we serve. As the recognized leader in convenience, the 7-Eleven family of brands embraces
diversity, equity and inclusion (DE+I). It's not only the right thing to do for customers, Franchisees and
employees--it's a business imperative.

Privileges & Perquisites:
7-Eleven Global Solution Center offers a comprehensive benefits plan tailored to meet the needs and
improve the overall experience of our employees, aiding in the management of both their professional and
personal aspects.

Work-Life Balance: Encouraging employees to unwind, recharge, and find balance, we offer flexible and
hybrid work schedules along with diverse leave options. Supplementary allowances and compensatory days
off are provided for specific work demands.

Well-Being & Family Protection: Comprehensive medical coverage for spouses, children, and parents/in
laws, with voluntary top-up plans, OPD coverage, day care services, and access to health coaches.
Additionally, an Employee Assistance Program with free, unbiased and confidential expert consultations for
personal and professional issues.

Wheels and Meals: Free transportation and cafeteria facilities with diverse menu options including
breakfast, lunch, snacks, and beverages, customizable and health-conscious choices.
Certification & Training Program: Sponsored training for specialized certifications. Investment in employee
development through labs and learning platforms.

Hassel free Relocation: Support and reimbursement for newly hired employees relocating to Bangalore,
India.