Manager/SM - Customer Success
BridePoint Partners · Gurugram · onsite · Posted 63d ago
₹15.0L - ₹30.0L PA8–13 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Own end-to-end client relationship management, ensuring high satisfaction, retention, and
alignment with client expectations across all service lines.
Act as the primary interface for clients, conducting regular governance calls, sharing updates,
outsourcing environments.
Proven ability to manage service delivery governance, including SLAs, escalations,
alignment with client expectations across all service lines.
Act as the primary interface for clients, conducting regular governance calls, sharing updates,
Required Candidate profile
Strong client relationship management and stakeholder engagement skills in B2B oroutsourcing environments.
Proven ability to manage service delivery governance, including SLAs, escalations,
Sourced from naukri
Skills
CSATCustomer ExperienceCustomer EngagementCustomer FocusCx