Manager, Site Reliability Engineer (Production Engineering)

Job Summary

We are looking for a Manager, Site Reliability Engineering to join our team. This is a Hybrid (Bangalore) role, reporting to the VP, Site Reliability Engineering in the Engineering department.

In this role, you will lead a team of Production Engineers responsible for the reliability, scalability, and operational excellence of our global platform. You will provide the technical leadership and execution rigor to drive an automation-first and reliability-focused engineering culture. By maturing observability, operational readiness, and architectural standards, you will help reduce Mean Time to Mitigate (MTTM) and improve the resilience of a globally distributed, multi-cloud infrastructure protecting millions of users.

What you ll do (Role Expectations)

• Lead and grow a team of Production Engineers responsible for the reliability, availability, and scalability of large-scale production services
• Drive an automation-first culture by guiding the team to eliminate manual toil, improve workflows, and build resilient, self-healing tools and systems
• Implement and mature observability practices, including monitoring, alerting, SLIs/SLOs, and error budgets to improve service health and operational decision-making
• Lead high-severity incident response, strengthen response playbooks, and drive deep post-incident reviews that result in durable engineering improvements
• Partner with Engineering and cross-functional teams to conduct operability reviews and influence architecture and service design for scale, resilience, and maintainability

Who You Are (Success Profile)

• Acts as an owner with an authentic passion for operational excellence and a strong bias for action, navigating seamlessly between high-level strategy and tactical execution.
• Fosters a high-trust, collaborative environment that values transparent feedback, healthy debate, and shared team success above individual accolades.
• Champions the customer experience by anchoring engineering decisions in solving critical, real-world problems for both internal stakeholders and external users.
• Brings deep technical curiosity and an innovative mindset to solve complex architectural challenges, continuously seeking more resilient, automated, and scalable solutions.
• Leads with unwavering integrity and high accountability, cultivating trust across organizations through transparent communication and consistent follow-through.

What We re Looking for (Minimum Qualifications)

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
• 8+ years of experience managing reliability, scalability, and availability for large-scale production services
• 4+ years of people management experience leading engineering, SRE, or Production Engineering teams
• Strong technical background in production engineering, infrastructure, or site reliability, with proficiency in programming using Python, Go, or similar
• Strong foundation in networking protocols, Linux systems, and distributed architecture
• Experience leading high-stakes incident management in a 24/7 on-call environment and using structured operational practices to drive service maturity

What Will Make You Stand Out (Preferred Qualifications)

• Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
• Experience driving reliability programs involving capacity engineering, disaster recovery, chaos engineering, and resilience testing
• Deep technical understanding of networking protocols, global routing, traffic tunneling, DNS at scale, and proxy architectures, with demonstrated success scaling high-performing engineering teams

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.