Manager Shift Supervisor

Job Description - Manager Shift Supervisor Job Details

Reporting to DGM/AGM/Senior Manager Inbound/ Outbound/ Inventory/ DCD/ RPA

About Croma

Croma, part of the Tata Group, is India's leading electronics retail chain with 540+ stores in 200+ cities. Offering 20,000+ products from 500+ brands, Croma provides a seamless omnichannel shopping experience. With its Own Label range, ZipCare services, and Express Delivery, Croma ensures quality, convenience, and expert guidance for all your digital and home electronics needs.

Job Purpose

The Manager Shift Supervisor is responsible for supervising and coordinating Distribution Center (DC) operations during an assigned shift, ensuring smooth execution of allocated inbound / outbound / inventory / DCD / RPA operations. The role is responsible for team productivity, escalation management, safety compliance, and adherence to standard operating procedures (SOPs) across DC operations.

Primary Responsibilities

• Plan, allocate, and supervise manpower deployment based on shift rosters and workload forecasts.
• Ensure all functions within the shift are staffed, aligned, and operating efficiently.
• Act as the first-level escalation point for operational or system-related issues.
• Drive shift productivity targets and ensure timely shift handovers with accurate reporting.
• Conduct toolbox talks, shift briefings, and safety compliance checks.

Inbound Operations

• Ensure timely receipt of consignments as per inward plan.
• Supervise unloading, GRN (Goods Receipt Note) creation, and put-away process.
• Ensure correct documentation, barcoding, and binning in the system.
• Coordinate with security and admin for dock allocations and safety during unloading.

Outbound Operations

• Execute pick, pack, and dispatch activities based on order schedules.
• Supervise picklist distribution, pick confirmation, and handover to dispatch.
• Ensure timely vehicle docking and loading as per routing and cut-off timelines.
• Monitor packaging standards and final shipment documentation.

Inventory Control

• Oversee real-time system updates of stock movement across functions.
• Ensure adherence to FIFO/FEFO principles.
• Support execution of daily cycle counts, location audits, and variance resolution.
• Identify and report damages or mis-picks for correction.

DCD Operations

• Monitor real-time dashboards for order processing and fulfilment accuracy.
• Ensure shift-wise adherence to service level KPIs and order status updates.
• Coordinate with tech and operations teams to resolve order-related exceptions.
• Track and report aging orders, open tasks, and escalate delays as necessary.

RPA Operations

• Supervise the receipt, inspection, and system booking of returned goods.
• Classify returns (resalable/damaged/scrap) and update status in the system.
• Coordinate with inventory for put-back of approved stock.
• Ensure timely resolution of customer-initiated return cases.

External Interfaces

Third-Party Logistics TeamExternal Auditors Security & Facility Vendors

Job Specifications

Desired QualificationBachelor degree in Operations, Supply Chain, Logistics Management, or a related fieldDesired Experience

Minimum 4 -6 years of experience with 1- 2 years in a supervisory or lead role in Distribution Center (DC) Operations