Manager - Services and Contracts (Procurement)

Key Responsibilities:

Strategic Procurement & Sourcing

• Develop and execute procurement strategies for service categories to achieve cost savings, operational efficiency, and service excellence.
• Lead end-to-end sourcing activities including RFQ/RFP/RFI preparation, techno-commercial evaluation, negotiation, and contract finalization.
• Drive supplier consolidation and value engineering initiatives for cost optimization.

Contract Management

• Negotiate and finalize contracts for:
• Annual Maintenance Contracts (AMC)
• Comprehensive Maintenance Contracts (CMC)
• Manpower and Facility Management Contracts
• Operation & Maintenance (O&M) Contracts
• Third-Party Inspection (TPI) Services
• Civil Works and Infrastructure Contracts
• Material Handling Equipment (MHE) Rental Contracts
• Ensure contract compliance, SLA adherence, risk mitigation, and timely renewals.
• Monitor vendor performance against contractual commitments and KPIs.

MRO Procurement

• Manage procurement of Maintenance, Repair & Operations (MRO) commodities.
• Ensure uninterrupted availability of consumables, spares, maintenance materials, and engineering items.
• Optimize inventory and procurement costs through strategic vendor partnerships and sourcing initiatives.

Vendor Management

• Identify, evaluate, onboard, develop, and manage service providers and contractors.
• Conduct vendor performance reviews and supplier audits.
• Build long-term relationships with strategic suppliers to ensure quality, service reliability, and competitive pricing.
• Resolve commercial disputes and performance-related issues.

Procure-to-Pay (P2P) Management

• Manage the complete P2P cycle including requisition processing, purchase order creation, invoice reconciliation, and payment coordination.
• Ensure procurement transactions comply with company policies and approval matrices.
• Drive process efficiency and procurement digitalization initiatives.

Compliance, Governance & Audits

• Ensure adherence to procurement policies, statutory requirements, and corporate governance standards.
• Support and maintain compliance with ISO standards and management systems.
• Lead procurement compliance reviews and corrective action implementation.
• Coordinate and support Internal Audits, External Audits, and certification audits.
• Ensure proper documentation, record management, and audit readiness.

Stakeholder Management

• Collaborate with Engineering, Maintenance, Projects, Operations, Finance, Quality, and User Departments.
• Provide commercial support for capex and operational procurement requirements.
• Drive cross-functional alignment for timely execution of procurement projects.

Required Experience

• Proven experience in procurement and contract management of service categories.
• Strong expertise in negotiating and finalizing AMC, CMC, Manpower, O&M, Third-Party Inspection, Civil Work, and MHE-related contracts.
• Hands-on experience in procurement of MRO commodities and maintenance-related purchases.
• Experience in supplier development, vendor performance management, and strategic sourcing.
• Sound understanding of P2P processes and ERP-based procurement systems, preferably in SAP (MM module).
• Exposure to ISO standards, compliance frameworks, internal controls, and audit requirements.
• Strong commercial acumen with cost-saving and value-creation mindset.

Educational Qualification

• Bachelor's Degree or Diploma in Engineering / Mechanical / Electrical / Industrial Engineering.
• MBA/PGDM in Supply Chain, Operations, or Materials Management preferred.

Key Skills & Competencies

• Strategic Sourcing
• Contract Negotiation & Finalization
• Vendor Management
• Service Procurement
• MRO Procurement
• Cost Optimization & Cost Reduction
• Procurement Analytics
• Procure-to-Pay (P2P)
• Contract Administration
• Risk Management
• ISO Compliance
• Internal & External Audit Management
• Stakeholder Management
• SAP Procurement Modules
• Commercial Negotiation
• Supplier Performance Management

Preferred Experience

7-12+ years of experience in Procurement/Sourcing with significant exposure to service procurement, contract management, MRO purchasing, compliance management, and audit support in manufacturing, logistics, engineering, industrial, or infrastructure organizations.

Key Deliverables (KPIs)

• Annual procurement cost savings.
• Contract compliance and SLA adherence.
• Vendor performance improvement.
• Procurement cycle time reduction.
• Audit closure and compliance score.
• On-time contract renewals.
• Supplier quality and service improvement.
• P2P process efficiency and governance compliance.