Manager Service

Hykon, a leading multi-crore company engaged in Power Electronics, Solar, Li-ion Battery and Electric Vehicles field, is seeking the following personnel for our Power Electronics Segment. Our product portfolio includes – UPS, Inverters, Servo Stabilizers, Solar water heaters, Lithium Ion Battery packs and Electric Three wheelers.

Job Purpose

Responsible for ensuring the efficient and effective delivery of high-quality service to customers, driving customer satisfaction, achieving operational excellence, and contributing to overall business growth within the state. Leads a team of service professionals, manages resources, and implements strategies to optimize service delivery and performance.

Primary Responsibilities

•     Oversee and manage all service delivery operations within the Karnataka state

•     Monitor and analyze service performance metrics

·        response times -TAT, customer satisfaction, Service & AMC revenue , Implement improvements

•     Achieve the service revenue and its collection targets

•     Manage and optimize resource allocation (personnel, equipment, tools) to meet service demands effectively

•     Manage the ASP / sub contractors appointments and their mode of operation

•     Develop and implement strategies to improve service efficiency, productivity, and cost-effectiveness

•     Ensure Team has following the  company policies and regulations

•     Ensure the Daily productivity in filed service and keep on improve

•     Conduct performance reviews, provide feedback, and identify development opportunities for team members

•     Develop and manage the service budget for the state, ensuring cost-effectiveness and efficient resource utilization

•     Monitor and control service expenses

•     Prepare and present regular reports on service performance, key metrics, and initiatives to senior management

•     Manage inventory related to service parts and equipment, as needed

Qualification & Work Experience

Diploma / B.Tech in Electronics

5 years as Manger service of a reputed Power electronics UPS company

Team strength handled – Minimum 25 engineers  

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Last drawn gross salary 

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Joining time (immediate/ 15days/ 30days/ 60 days)