Manager - Service

The Service Manager will be responsible for managing and coordinating all field service complaints, ensuring timely resolution, and maintaining high levels of customer satisfaction. The role involves close coordination with internal teams, generating CAPA reports, monitoring service performance, and ensuring smooth after-sales support for our FDAS/FDSS and FPS systems across OEMs and end customers.

REQUIRED KNOWLEDGE, SKILL ABILITIES

• Strong understanding of electrical/mechanical systems (preferably fire suppression or automotive domain).
• Excellent communication and coordination skills.
• Ability to multitask, prioritize, and manage pressure from OEMs/customers.
• Good analytical skills for RCA and CAPA preparation.
• Proficiency in MS Excel, MS Word, and complaint management tools.
• Strong documentation and reporting skills.
• Willingness to travel occasionally for audits or major field issues.
• Ability to work closely with cross-functional teams (QA, production, engineering, vendors).
• Professional attitude, ownership mindset, and customer-centric approach.
• Willingness to travel occasionally for audits or major field issues.

EDUCATION AND EXPERIENCE

• Diploma or Degree in Mechanical/Electrical Engineering.
• 3-5 years experience in service coordination or after-sales support (automotive/fire safety preferred).
• Experience with OEM field service interactions is a plus.