Manager - Service Technical Support

Key Responsibilities:

Operations Management:

• Review 52-week maintenance tracker (OEM & in-house).
• Communicate changes to site leads in a timely manner.
• Map resources at all DC sites as per contractual obligations.
• Prepare 12-month training schedule covering technical and soft skills (incident management, behavior).
• Conduct technical evaluations of reporting resources.
• Ensure permanent restoration of faults at all times.
• Manage spares, inventory, and improvement projects.
• Update asset inventory and ensure all assets are maintained in good condition.
• Monitor DG diesel consumption and efficiency (CPH & KWH/Ltr).
• Implement EHS and quality guidelines.
• Lead energy conservation initiatives.

Compliance & Audits:

• Review critical spares availability at sites.
• Conduct audits to ensure quality of work, especially preventive and corrective maintenance.
• Report all work-related injuries and fire incidents on time.
• Ensure proper use of PPEs by all resources.
• Review compliance documentation and periodic reports with customers.

Vendor & Customer Management:

• Conduct performance reviews of all AMC vendors.
• Maintain regular periodic review meetings with customers.
• Visit sites quarterly for operation review and technical emergencies.