Manager, Service Delivery

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Service Delivery based in United States.

This role offers an opportunity for an experienced operations leader to drive service excellence and revenue performance within a mission-driven organization. You will oversee service delivery operations across a portfolio of customer accounts, ensuring successful execution, strong partnerships, and measurable outcomes. The position combines team leadership, operational strategy, customer success, and data-driven performance management. You will lead a team of specialists while collaborating with cross-functional partners to deliver reliable and scalable services. This role is ideal for someone who thrives in fast-paced environments, solves complex challenges, and creates accountability through strong execution. Working remotely, you will play a key role in improving access to essential services and helping organizations achieve their operational goals.

Accountabilities:: Own service delivery performance across an assigned portfolio of customer accounts, ensuring commitments are fulfilled and revenue objectives are achieved.

Drive referral activation, provider utilization, service capacity, and operational performance to maximize revenue realization.

Monitor key performance indicators, identify risks, and implement proactive action plans to improve outcomes.

Maintain accurate forecasts related to service demand, delivery capacity, utilization, and revenue performance.

Ensure customer agreements are executed according to established timelines, service expectations, and quality standards.

Partner with leadership teams to support portfolio growth, operational improvements, and scalable service delivery strategies.

Lead and develop a team of Service Delivery Specialists by setting expectations, providing coaching, and supporting professional growth.

Foster a culture of accountability, collaboration, customer focus, and operational excellence across the team.

Oversee daily operational management of customer accounts, ensuring efficient workflows, issue resolution, and consistent service execution.

Build strong relationships with customer stakeholders through proactive communication, problem-solving, and partnership management.

Collaborate with account management, recruiting, credentialing, revenue, and enablement teams to remove operational barriers and improve service outcomes.

Manage escalations, recovery plans, and corrective actions to address service delivery challenges effectively.

Analyze performance data to identify trends, recommend process improvements, and support continuous operational optimization.

Contribute to the implementation of new tools, workflows, and service delivery initiatives.

Requirements:

5+ years of experience in service delivery, customer success, operations, account management, or related fields.

2+ years of experience managing and developing teams.

Proven experience managing customer outcomes connected to service delivery, contractual commitments, revenue goals, or operational KPIs.

Strong analytical and problem-solving skills with the ability to use data to drive decisions and improve performance.

Demonstrated ability to manage multiple priorities in a fast-paced and evolving environment.

Excellent communication, relationship-building, and stakeholder management skills.

Experience leading cross-functional initiatives and driving accountability across teams.

Ability to balance customer needs with business objectives while maintaining operational excellence.

Experience managing remote or distributed teams is preferred.

Background in EdTech, healthcare, staffing, SaaS, or service-based business models is a plus.

Experience working with school districts or education organizations is preferred.

Familiarity with Salesforce, Looker, or similar operational systems is a plus.

Strong leadership mindset with the ability to create clarity, coach teams, and drive measurable results.

Benefits:

Competitive annual base salary range of $85,000–$90,000 USD.

Fully remote work opportunity within the United States.

Comprehensive medical, dental, and vision benefits.

High Deductible Health Plan with generous Health Savings Account (HSA) contribution.

Flexible paid time off for salaried employees and paid vacation benefits for eligible hourly employees.

401(k) retirement savings plan with discretionary company matching contributions.

$500 home office stipend to support remote work needs.

Company-paid life insurance, AD&D, disability benefits, and Employee Assistance Program.

Wellness programs including access to mental and physical health resources.

Paid parental and caregiving leave.

Professional development opportunities and scholarship program eligibility.

Inclusive and collaborative culture recognized as a Great Place to Work.

Employee Resource Groups that support community, connection, and belonging.

Volunteer time off and donation matching opportunities.

Opportunity to contribute to meaningful work that expands access to essential services for children and communities.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1