Manager / Senior Manager, Policy Loans (call centre)
HDFC Life · Mumbai · onsite · Posted 24d ago
Undisclosed5–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a Manager/Senior Manager to lead the Policy Loans call centre comprising ~30 vendor callers for end-to-end P&L management.
- To ensuring smooth daily operations and strong vendor management
- The role involves close collaboration with the central Loans team and the vendor team to drive business
- Monthly, quarterly, annual and adhoc audit, compliance, and risk deliverables are mandatory and need swift and effective closure
- Candidates should bring experience in managing callcentre setups, solid tech-system understanding, stakeholder management (ETG, Life Asia, BSG, Marketing, Business Insights, Procurement, InfoSec, Audit, Outsourcing etc.) Marketing and sales management capability
- Candidates are expected to manage basic projects pertaining to call centre
- Minimum qualification is graduation with excellent communication and Microsoft skills. Exposure to AI automation or workflow optimization will be an added advantage.
Sourced from naukri
Skills
Customer service analyticsCustomer Service ProjectsP&L ManagementCustomer Service Operationscall centreTelecallingCustomer Service Management
About HDFC Life
HDFC Life
Insurance
37.5k+
employees
2000
26 years old
Mumbai, Maharashtra
India
About
HDFC Life provides a variety of life insurance products, including protection, savings, and health solutions, catering to diverse customer needs in India's insurance sector.
Industries
InsuranceBanking / Insurance / AccountingFinancial Services
Employee ratings
12,058 reviews
3.9/ 5
Culture
3.7
Career growth
3.5
Work-life
3.7
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