Manager - SALPL - Prime
Bajaj Finance · Chennai · onsite · Posted 55d ago
Undisclosed3–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Purpose
This position is open with Bajaj Finance ltd. This position will manage the ARU for Sal PL Prime. The person will be responsible to drive Flexi Utilisation of salaried customers. Culture anchor: Work Hard - Consistently puts in effort. Plans and tracks daily progress to achieve targets. Execute with rigor - Takes responsibility for meeting targets with focus and effort. Own it - Maintains honesty and fairness in all interactions in line with organization's policies. Act with Integrity.
Duties and Responsibilities - Managing Call Center agents to deliver ARU volumes to increase overall Flexi utilization
- Achieving volume targets and managing Call Center Agent Metrics
- Identifying the need of sales skills for agents and conducting regular trainings
- Monitor & measure key conversion, productivity & data penetration metrics
- Retaining high performers and replace poor performers
- Take care of customer escalations and complaints
- Good experience of MS Excel
- Good understanding of MIS reporting and Audit
- Excellent communication skills.
- Excellent Team Handling and problem resolving ability.
- Exceptionally high motivational levels and needs to be a self-starter
Sourced from naukri
Skills
Team HandlingCall CenterMIS ReportingCommunication SkillsSalesexcelfinance
About Bajaj Finance
Bajaj Finance
NBFC
64.1k+
employees
1987
39 years old
Pune, Maharashtra
India
About
Bajaj Auto Finance offers Two Wheeler loans, Three Wheeler loans & Quote Loan at low-interest rates.
Industries
NBFCFinancial Services
Employees rate it well for
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