MANAGER - SALES

Job Summary

Role Overview We are seeking a capable and driven Branch Head to oversee and grow our branch operations. This role is responsible for managing all branch-level activities including operations, sales, compliance, team leadership, and customer relations. The Branch Head will ensure branch profitability, deliver excellent service, and align branch strategy with corporate objectives.

Key Responsibilities

• Branch Strategy Business Growth - Develop and execute branch-level business plans and growth strategies
• Identify new markets, customer segments, and business opportunities in the branch s geography
• Drive sales and revenue by promoting the company s products or services
• Monitor branch performance metrics (revenue, expense margins, portfolio quality) and take corrective action when needed
• Operations Compliance - Oversee and ensure smooth day-to-day operations of the branch
• Ensure adherence to company policies, standard operating procedures, and regulatory requirements
• Monitor branch budgets, expense control, and profitability
• Ensure proper documentation, records, internal controls, audit compliance, and risk mitigation
• Team Leadership Development - Recruit, train, mentor, and manage branch staff (sales, operations, service)
• Set performance targets and KPIs for the branch team; conduct performance reviews
• Coach staff in best practices, product knowledge, sales techniques, and customer service
• Foster a positive, high-performance team culture
• Customer Relationship Stakeholder Management - Serve as the key contact for major clients and stakeholders in the branch area
• Resolve escalated customer issues and ensure high levels of client satisfaction
• Build and maintain relationships with local partners, community bodies, vendors, etc.
• Represent the branch at local events or business forums
• Reporting Analytics - Prepare and present branch performance reports (financial, sales, operations) to senior management
• Use data / analytics to identify trends, forecast future performance, and recommend improvement
• Monitor branch pipeline, conversion rates, and product mix to optimize offerings

Requirements

• Bachelor s degree in Business, Finance, Management or related field
• 7+ years of experience in branch or business unit management (or similar leadership roles)
• Proven track record of achieving targets, driving growth, and managing a team
• Strong financial acumen, budget management, and operational oversight
• Excellent leadership, decision-making, and problem-solving skills
• Exceptional communication and interpersonal skills
• Knowledge of industry regulations, compliance norms, and risk management
• (If relevant) Fluency in local language(s) and English

Preferred Qualities

• Strategic thinker, analytical and results-driven
• Experience in multi-product or multi-service businesses
• Strong local network and market understanding in the branch area
• Familiarity with CRM / ERP / branch software systems
• Willingness to travel locally as needed

Location

Balangir

Job Type

Full Time

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