Manager, Sales & Operations (Inbound Tours)

Job Description

Position: Manager – Sales & Operations

Department: South India, Wellness & Sri Lanka – Inbound Tour Division

Location: Gurgaon

Experience: Minimum 7 years

Role Overview

We are seeking an experienced and dynamic professional for the position of Manager – Sales & Operations in our Inbound Tour Division, specifically handling South India, Wellness, and Sri Lanka.

The ideal candidate should have strong experience in the inbound travel market, with excellent expertise in tour costing, itinerary planning, destination/product knowledge, sales support, and end-to-end tour operations. The role requires effective coordination with clients, overseas partners, suppliers, and internal teams to ensure seamless service delivery and high levels of customer satisfaction.

Key Responsibilities

• Prepare accurate and competitive costings and quotations for inbound travel packages and customised tour programs.
• Design and prepare detailed, creative, and commercially viable itineraries for South India, Wellness, and Sri Lanka based on client and overseas partner requirements.
• Handle end-to-end sales and operational execution, from initial enquiry and quotation through confirmation, booking, and completion of travel.
• Coordinate closely with hotels, transporters, guides, and other suppliers to ensure smooth and timely service delivery.
• Maintain strong and updated knowledge of destinations, hotels, experiences, wellness products, and tourism services across South India and Sri Lanka.
• Support sales activities by providing strong product, costing, and operational inputs during interactions with clients and overseas partners.
• Negotiate and coordinate with suppliers to achieve competitive rates while maintaining service quality.
• Proactively manage and resolve operational issues, last-minute changes, and client concerns.
• Ensure high standards of service quality, accuracy, turnaround time, and customer satisfaction.
• Monitor operational processes and identify opportunities to improve efficiency, quality, and profitability.
• Guide and coordinate with team members to ensure smooth workflow and timely execution of assignments.

Required Skills & Experience

• Minimum 7 years of experience in Sales & Operations within the travel and tourism industry.
• Proven experience in handling inbound tours and international clients/overseas travel partners.
• Strong expertise in tour costing, quotations, and itinerary preparation.
• In-depth destination and product knowledge of South India, Wellness, and Sri Lanka.
• Strong understanding of hotels, transportation, sightseeing, guides, excursions, and other ground-handling services.
• Good commercial understanding with the ability to prepare competitive and profitable travel proposals.
• Excellent communication, coordination, negotiation, and problem-solving skills.
• Ability to manage multiple bookings and priorities effectively in a fast-paced environment.
• Strong attention to detail and commitment to service quality.
• Leadership and team-management capabilities appropriate for a managerial role.

Preferred Qualification

Bachelor's degree in Travel & Tourism, Hospitality, Business Administration, or a related field.

How to Apply

Interested candidates may send their updated CV to [HIDDEN TEXT].