Manager - Sales (BPO/ITES & CX Outsourcing)

Job Title: Manager Sales (BPO/ITES & CX Outsourcing)
Location: Mumbai/Noida

Job Summary

We are looking for a result-oriented Sales Manager with strong experience in B2B sales, business development, and client acquisition within the BPO, IT/ITES, BPM, or Customer Experience (CX) outsourcing industry. The candidate will be responsible for managing the complete sales cycle, developing new business opportunities, and driving revenue growth across international markets.

Key Responsibilities

• Own the complete sales cycle, including lead qualification, client discovery, solutioning, proposal development, pricing, negotiation, and deal closure.
• Develop new business opportunities across GCC, UK, North America, and India-based companies with international operations.
• Drive sales across e-commerce, retail, fintech, digital services, travel, hospitality, and mobility sectors.
• Build and manage a strong sales pipeline to achieve individual revenue and deal-closure targets.
• Develop commercial proposals, presentations, pricing models, and client-specific solutions.
• Engage with key decision-makers and manage complex, multi-stakeholder sales negotiations.
• Collaborate with delivery and operations teams to ensure commercially viable and deliverable solutions.
• Maintain accurate CRM records, sales forecasts, opportunity updates, and pipeline reports.
• Monitor market trends and competitor activities to identify new business opportunities.

Required Skills & Qualifications

• 610 years of experience in B2B sales, business development, or new client acquisition.
• Strong experience in BPO, BPM, IT/ITES, CX outsourcing, or related B2B services sales.
• Proven track record of independently closing deals and achieving individual sales targets.
• Experience selling to international markets, preferably GCC, UK, and/or North America.
• Strong understanding of consultative selling, solution-based sales, pricing, and commercial negotiations.
• Excellent communication, presentation, proposal-writing, and stakeholder-management skills.
• Hands-on experience with CRM platforms such as Salesforce, HubSpot, or similar tools.
• Ability to work independently in a target-driven, fast-paced business development environment.

Preferred Candidate Profile

Candidates with experience in international BPO sales, CX outsourcing, BPM services, or IT/ITES business development, along with a demonstrable record of new client acquisition and deal closures, will be preferred.

Interested candidates can share their updated resumes at [email removed] or contact me directly at [phone removed].