Manager - Regional Collection

Role Title

Manager NSA FLX Collection Team  

Location

West ( Pune ) 

Job Description

1. Organization Structure

Head Billing , CNC > Head Carrier & FLX  Collections> Head FLX Collection > West NSA Lead

1. Job Purpose (In one or two sentences)

This position is responsible for managing Receivables with a view to minimize bad debts covering VIBS receivables –FLV & FLD (Multiple Products) along with suitable process improvement. Is also accountable for Payment Posting, Reconciliation, GST issues, Recovery . Should have B2B collection experience of 5-10 years

1. Key Accountabilities / Key Result Areas (Max 5)

• Achievement of Business KPIs of VIBS CNC through various measures
• Collection and Bad Debts KPI achievements
• Cross functional coordination to achieve organisational goals s
• Leverage scale benefits and operating efficiencies like improving Due date Collections and higher compounded collections efficiency
• Timely resolution of dispute through cross functional teams    
• Account Receivable Reduction
• Collection back office management to support collection processes
• Ensure Process Compliance

1. Core Competencies, Knowledge, Experience, Technical / Professional Qualifications (Max 5)

• Target Oriented Approach
• Competent professional having experience in handling processes like collection, payment reconciliation, TDS reconciliation and GST
• Identify and investigate discrepancies and resolve with cross functional departments
• Managing entire collection life cycle management of customer
• Risk assessment and analytics
• Receivables management (Collection expertise), active & Deactive
• Expert in B2B and Large account management and have experience of handling large accounts Pan India 
• Sound in Process / systems knowledge / experience
• Strategic thinking ability and good data analysis skills
• Excellent Communication Skills and presentation skills

1. Key Performance Indicators (Max 5)

• Billing Vs Collections – VIBS PORTFOLIO
• Bad Debts
• Digital Promotion
• HSW Compliance

1. Annual Budget Owned / Key Quantitative Parameters like Workforce managed etc.

• Bad debts Enterprise
• Cash Collection
• AR reduction

1. Risks, Challenges, Job Context (Short Description)

• The job involves to ensure timely collection from customer, required co-ordination and follow-ups with Cluster Team /VIBS Finance /Segment team /EBO/ for Collections related activities, Reducing Bad Debts, and Account Receivables through Proactive, Reactive and Predictive approach.