Manager - RCM Global QA
HCA Healthcare · Hyderabad · onsite · Posted 48d ago
Undisclosed4–7 yrsfulltimeSourced from
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About this role
Position Summary:
Global Operations Manager is responsible for contract SLA, production monitoring, and quality audit completion of all revenue cycle processes performed by international vendors. The Manager oversees the Global Operations Team Leads and collaboratively works with Global Leadership, vendor leadership, and the Strategic Resource team. The Global Operations Manager will ensure vendors performance, address any deficiencies and provide appropriate process training.
Responsibilities:
Selects, evaluates, trains and provides leadership and direction to Global QA Team Leads
Manages and provides direct oversight of the Global Corporate QA Team performing quality assurance reviews.
Responsible for hiring, assignment of work and cross-training of Global Corporate QA Team .
Oversight of QA completion for vendor and internal teams .
Coordinate Global QA Education and training plans with GSSC Global leadership.
Utilize reporting tools to track and review inventory, productivity and quality performance of internal QA team.
Maintains up-to-date knowledge of the business processes assigned to the Global vendors
Ensures safe, ergonomic and confidentiality compliant practices are being followed within the work environment
Establishes and maintains good working relationships with the Global SSC leadership teams.
Practice and adhere to the Code of Conduct philosophy and Mission and Value Statement
Other duties as assigned.
Education & Experience:
Bachelors degree or related fields Equivalent work experience may substitute education requirements.
Minimum five years healthcare management experience with three of these years in the related area for the position.
Must Have Skills
Strong knowledge of hospital revenue cycle.
People Management, team leadership.
communicates clearly and concisely, verbally and in writing.
Top 3 Key Responsibility Area / Key Performance Indicator
Selects, evaluates, trains and provides leadership and direction to Global QA Team Leads.
Responsible for hiring, assignment of work and cross-training of Global Corporate QA Team.
Utilize reporting tools to track and review inventory, productivity and quality performance of internal QA team.
Knowledge, Skills, Abilities, Behaviors:
Technical Expertise strong knowledge of hospital revenue cycle
Strategic Analysis - analytical Review skills and ability to make decisions based on analysis
Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
Tactical execution - oversees the development, deployment, and direction of complex programs and processes to international vendors
Financial management - applies tools and processes to successfully manage to budget
Project Management - assesses work activities and allocates resources appropriately
Organization - proactively prioritizes needs and effectively manages resources
Communication - communicates clearly and concisely, verbally and in writing, including utilizing proper punctuation and correct spelling; able to communicate with SSCs, Parallon Corporate team, and international vendors
Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Interpersonal skills - able to work effectively with other employees, teams, and external parties
PC skills - demonstrates proficiency in Microsoft Office applications and others as required
Policies & Procedures - demonstrates knowledge and understanding of organizational policies, procedures, and systems
Basic Skills demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes; able to work quickly and accurately in a fast-paced environment while managing multiple demands; able to work both independently and collaboratively as a team player; demonstrates adaptability, analytical and problem-solving skills, and attention to detail; and able to perform basic mathematical .
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
QAHealthcare Managementmicrosoft officeReporting toolsHospitalGlobal OperationsProduction MonitoringCustomer OrientationSLAdeploymentPunctuationHealthcareQuality AssuranceoperationsProcess TrainingQuality Audit
About HCA Healthcare
HCA Healthcare
Healthcare
4.0k+
employees
Nashville, TN
USA
₹17.9L PA avg
Avg at HCA Healthcare
About
HCA Healthcare - India is an integral innovation and operational hub in support of HCA Healthcare and our mission: Above all else, we are committed to the care and improvement of human life. HCA Healthcare is a company focused on creating healthier tomorrows through the delivery of patient-centered care across approximately 190 hospitals and 2,400 sites of care in the United States and United Kingdom.
Every day, our colleagues around the world go to work with a collective focus: our patients. This focus positively impacts the care experience at the bedside and beyond. HCA Healthcare - India serves as a vital hub for operations and supports HCA Healthcares work to enhance healthcare delivery through technology and innovation.
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Healthcare
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