PUNE · FULLTIME
Manager - Quality
Infosys BPM
Pune · onsite · Posted 23d ago
Sourced from
Undisclosed7–12 yrsfulltimePune
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Section · 01
About this role
Roles ResponsibilitiesAt Least 7 years of experience
Good experience knowledge in Quality management Systems, Process Improvement, Service Delivery Quality Management Systems.
Good working knowledge of Quality Control methodologies
Good working knowledge of Root Cause Analysis (RCA), Failure Mode Effects Analysis (FMEA), Lean methodologies
Experience on Quality Assurance practices leading Stable and predictable process performance
Experience in leveraging proven expertise in replicating key best practices and standards, realizing cross industry synergies.
Experience in leveraging industry leading Quality audit platforms to enhanced user experience and efficiency of the Quality Team
Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes
Process Improvement Methodologies, Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency with examples walkthroughs.
Ability to enhance key metrics by driving focused initiatives by partnering with delivery and client teams leading business benefits.
Ability to analyze complex data and share key process and business inferences/insights with the leadership team
Ability to project manage complex change initiatives by partnering with clients
Lean and Six Sigma concepts understanding, ability to demonstrate quality concepts and leveraging to meet business objectives.
Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis
Strong communication skills .
Educational RequirementGraduate
Preferred SkillsQuality->Quality Operations
Service LineQuality
Good experience knowledge in Quality management Systems, Process Improvement, Service Delivery Quality Management Systems.
Good working knowledge of Quality Control methodologies
Good working knowledge of Root Cause Analysis (RCA), Failure Mode Effects Analysis (FMEA), Lean methodologies
Experience on Quality Assurance practices leading Stable and predictable process performance
Experience in leveraging proven expertise in replicating key best practices and standards, realizing cross industry synergies.
Experience in leveraging industry leading Quality audit platforms to enhanced user experience and efficiency of the Quality Team
Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes
Process Improvement Methodologies, Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency with examples walkthroughs.
Ability to enhance key metrics by driving focused initiatives by partnering with delivery and client teams leading business benefits.
Ability to analyze complex data and share key process and business inferences/insights with the leadership team
Ability to project manage complex change initiatives by partnering with clients
Lean and Six Sigma concepts understanding, ability to demonstrate quality concepts and leveraging to meet business objectives.
Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis
Strong communication skills .
Educational RequirementGraduate
Preferred SkillsQuality->Quality Operations
Service LineQuality
Sourced from naukri
Section · 02
Skills
service deliveryknowledge managementsigmasix sigmaRoot Cause AnalysisProcess Improvementquality operationsFMEANeed AnalysisQuality AssuranceQuality ControlCommunication Skillsoperationsquality managementQuality Audit
Section · Company
About Infosys BPM
Infosys BPM
BPO
12.9k+
employees
2002
24 years old
Bangalore/Bengaluru, Karnataka
India
About
Infosys BPM, the business process management subsidiary of Infosys Limited, provides end-to-end transformative Digital BPM services for global enterprises.
Industries
BPOFinancial Services
Employee ratings
12,063 reviews
3.5/ 5
Culture
3.6
Career growth
2.7
Work-life
3.5
Employees rate it well for
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