Manager - Quality

Manufacturing Plant | Leadership Opportunity
Experience: 7-15 Years
Education: Bachelor's degree in Engineering
Role Type: Full-Time
Location: Gurgaon
Manager - Quality
Smart Manufacturing Plant | Supply Chain
Reports to: Production Head

ABOUT LENSKART
Lenskart is Asia's largest omnichannel eyewear brand, on a mission to make quality eyewear affordable and accessible globally. Our manufacturing plant is at the forefront of smart factory innovation, integrating advanced automation systems to deliver eyewear at scale, speed, and uncompromising quality. Lenskart's products include prescription eyewear, branded contact lenses and sunglasses, all equipped with the customer's eye powers.
As of today, little by little, Lenskart has served 40 Million people across the globe - helping them see better and lead better quality lives. Simultaneously, we have also built ourselves up to be Asia's largest eyewear company. We have 10,000+ Lenskartians worldwide, more than 2500 Omni channel stores across 175 cities in India, Singapore and Dubai and cut to 2022 - we are shipping a pair of eyewear every 2.5 seconds,
from the world's most automated eyewear factory!
In 2022, Lenskart partnered with Owndays and took a majority stake in the Japanese-owned eyewear player that has a deep presence in Asia. With this partnership, we have added an additional 400 stores and
extended our reach to 14 countries.
In 2025, Lenskart laid foundation of world's biggest eyewear manufacturing facility in Hyderabad.

ROLE OVERVIEW
The Manager Quality is a key role at the Lenskart Manufacturing plant who ensures quality excellence across all manufacturing processes by driving robust quality systems, maintaining product compliance,
leading continuous improvement initiatives. This role calls for a hands-on operations professional with full responsibility for product quality, in-process quality, supplier quality, system quality, customer quality, and
regulatory compliance.
This role is central to Lenskart's vision of delivering globally benchmarked eyewear products, strengthening in-house manufacturing capability, and supporting expansion into international markets through world-class

quality systems.
Manage Multiple
Stakeholders
Automation-First
Environment
End-to-End Quality
Management
Supervisory

KEY RESPONSIBILITIES

1. Quality Strategy & Governance
Define and lead the overall plant Quality, aligned with global manufacturing standards.
Build scalable quality systems capable of supporting multi-product, multi-line growth.
Lead quality governance reviews with HODs, and plant head providing clear insights and actionable plans.
2. Product Quality Assurance

Ensure zero-defect manufacturing and customer-centric product quality.
Lead end-to-end quality assurancefrom raw materials to finished goods dispatch.
Strengthen quality control (QC) protocols for lenses, frames, assemblies, and customer orders.
Oversee advanced testing, inspections, and certifications as required for global markets.
3. In-process Quality & Manufacturing Excellence
Drive in-process quality discipline across all manufacturing operations.
Implement systems for early detection and prevention of defects (Poka-Yoke, SPC, FMEA)
Reduce rejections, reworks, customer complaints, and returns through structured root cause
analysis (RCA)
Strengthen quality checkpoints, digital controls, SOP adherence, and manufacturing audits.
4. Supplier Quality Management & Incoming Quality
Develop robust Supplier Quality Assurance (SQA) systems to ensure material consistency and reliability.
Lead supplier audits, qualifications, and continuous improvement programs.
Ensure 100% compliance of incoming materials through IQC and vendor performance metrics.
Work with procurement for vendor development, corrective actions, and quality improvements.
5. Process Excellence & Continuous Improvement
Lead customer quality initiatives by collaborating with CX, retail, and after-sales teams.
Analyze customer complaints, returns, and NPS feedback to identify systemic improvement areas.
Build a strong feedback loop from field to factory to drive proactive improvements.
6. Quality System, Audits & Certifications
Strengthen QMS and drive compliance with ISO, GMP, regulatory, and international quality standards.
Lead internal and external audit's certification bodies, regulatory agencies, and international partners.
Establish documentation, traceability, and data-driven quality management practices.
Ensure 100% audit readiness throughout the year.

CORE COMPETENCIES
Execution ownership & accountability
Agility & comfort with ambiguity
Communication across all levels
People development & retention
Strong problem-solving mindset
Technology & automation orientation
Data-driven decision making
Lean / Six Sigma / RCA / CAPA / Risk Management
Cross-functional stakeholder management
Customer-first approach
Quality Management System
Bias for action & continuous improvement

WHY LENSKART MANUFACTURING
Be part of a mission-driven brand redefining an entire industry at scale.
Lead one of the most technologically forward manufacturing environments in the consumer space.
Work in a culture that rewards ownership, bold ideas, and first-principles thinking.