Manager - Quality & Warranty Assurance

Job Summary

We are looking for a Manager Quality & Warranty Assurance to improve product reliability, reduce field failures, and manage the warranty ecosystem for EV 3-wheeler platforms.

Key Responsibilities

• Monitor and analyze field quality and vehicle failure data.
• Track failures related to batteries, BMS, motors, motor controllers, DC-DC converters, and mechanical components.
• Develop and implement warranty SOPs and processes.
• Validate warranty claims and ensure proper documentation.
• Manage incoming parts inspection and warranty part tagging.
• Review dealer warranty claims and settlement processes.
• Conduct Root Cause Analysis (RCA) using 8D, 5-Why, and other quality methodologies.
• Coordinate with suppliers and R&D teams for corrective and preventive actions.
• Monitor supplier quality and component reliability.
• Conduct vendor quality audits and establish quality assurance checkpoints.
• Track Cost of Quality (CoQ) and implement improvement initiatives.

Required Qualifications & Skills

• B.E./B.Tech in Electrical, Electronics, Mechanical, or related engineering.
• 5+ years of experience in automotive quality/warranty management.
• Strong knowledge of EV systems, battery packs, and BMS preferred.
• Experience with RCA, 8D, 5-Why, and quality tools.
• Strong analytical and problem-solving skills.