Manager QC

Responsibility:

1. Quality Control Management

• Plan, organize, and supervise all incoming, in-process, and final quality inspection activities.
• Ensure all products are manufactured in accordance with approved quality standards, customer specifications, and regulatory requirements.
• Develop and implement inspection plans, quality procedures, SOPs, and testing methods to improve product quality.
• Monitor process quality and ensure timely corrective actions for deviations.

2. Process Quality & Product Improvement

• Analyze rejection trends, process variations, and quality data to identify improvement opportunities.
• Work closely with Production and Maintenance teams to reduce rejection, rework, and process losses.

3. Customer Quality & Complaint Handling

• Investigate customer complaints and ensure timely resolution.
• Coordinate with Production, Sales, and Technical teams to address customer quality concerns.
• Monitor customer complaint trends and implement preventive measures to improve customer satisfaction.
• Support customer audits and quality reviews whenever required.

4. Quality Systems & Compliance

• Lead internal, external, and customer audits and ensure timely closure of audit observations.
• Maintain quality manuals, SOPs, inspection reports, calibration records, test reports, and all quality documentation.
• Ensure all measuring and testing equipment are calibrated as per schedule.

5. Team Leadership & Development

• Lead and supervise QC Engineers, Officers, Inspectors.
• Allocate work, review performance, and provide technical guidance to the quality team.
• Conduct training programs on quality standards, inspection techniques, testing methods, and quality awareness.
• Foster a culture of continuous improvement and accountability within the department.

6. Cross-Functional Coordination

• Coordinate with Production, Maintenance, Purchase, Stores, and Sales departments for quality-related issues.
• Participate in new product development, process validation, and product trials.
• Evaluate supplier quality performance and recommend corrective actions where necessary.
• Support continuous improvement projects aimed at enhancing product quality and manufacturing efficiency.

7. Reporting & Analysis

• Prepare daily, weekly, and monthly quality reports and MIS.
• Monitor quality KPIs such as rejection rate, customer complaints, and process capability.
• Ensure traceability and proper record maintenance for all inspection activities.

AUTHORITIES :

• Authorize acceptance or rejection of incoming raw materials, in-process products, and finished goods as per quality standards.
• Stop production or dispatch in case of critical quality deviations or non-conforming products.
• Approve inspection reports, test reports, calibration records, and product release documentation.
• Initiate and approve Corrective and Preventive Actions (CAPA) for quality issues.
• Recommend process improvements, supplier corrective actions, and quality system enhancements.
• Recommend procurement or replacement of quality testing instruments and laboratory equipment.
• Escalate critical quality concerns, customer complaints, and audit findings to the Plant Head/Directors.