MUMBAI · FULLTIME
Manager - Projects
Sbicap Securities
Mumbai · onsite · Posted 35d ago
Sourced from
Undisclosed10–15 yrsfulltimeMumbai
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Section · 01
About this role
- Analyse customer service data, feedback, and operational metrics to identify improvement opportunities and drive continuous process optimization.
- Lead and manage customer service projects from initiation to closure, ensuring delivery within scope, timelines, budget, and quality standards.
- Coordinate with cross-functional teams (Customer Service, Operations, IT, Quality, and Business stakeholders) to drive successful implementation of process improvements and customer experience initiatives.
- Monitor project progress, track key performance indicators (KPIs), identify risks/issues, and implement mitigation plans to ensure project objectives are achieved.
Skills : Good excel and powerpoint presentations, reading data to derive insights, good interpersonal skills.
Interested candidates can share their CV at [email removed]
Sourced from naukri
Section · 02
Skills
Customer ExperienceCustomer EngagementCustomer Retentioncustomer satisfactionCustomer SupportClient SuccessRetention
Section · Company
About SBI Securities
Sbicap Securities
Financial Services
10.2k+
employees
2006
20 years old
Mumbai, Maharashtra
India
About
SBICAP Securities facilitates access to capital markets, aiming for financial inclusion through professional and transparent brokerage services for diverse clients.
Industries
Financial Services
Employee ratings
2,275 reviews
3.6/ 5
Culture
3.4
Career growth
3.1
Work-life
3.5
Employees rate it well for
Salary197Work Culture158Senior Management143Work Environment121Work Life Balance87
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