Manager - Project Management

Job Summary

NEXTracker is seeking an Manager Project Management to facilitate positive customer experiences. He/she ensures that NEXTracker's products and installation out-perform customer expectations and are of the highest quality possible and develops customer loyalty by optimizing the product to the customer's needs and providing great technical support services on the NEXTracker product.

Responsibilities

• Provides technical support for NEXTracker customers worldwide, ensuring a best in class customer experience and providing product and systems expertise to maximize customer value
• Develop and maintain technical understanding of PV solar tracking systems and associated tools
• Supports the Project Manager, Senior Project Manager, and/or Program Manager in all activities that drive Customer Satisfaction and order fulfillment
• Have strong customer care experience and be able to effectively communicate resolutions for customer concerns
• Responsible for processing RFIs, NCRs, RMAs, transmittals, Change Orders, Lien releases
• Support NEXTracker product procurement and logistics
• Possible on-site work to evaluate/document construction progress and respond to Customer queries
• Ensures project documentation is complete and verified at all stages of project implementation, including but not limited to schedules, invoices, budgets, POs, SOs
• Manages weekly Customers calls, kick off meetings, hand-off meetings
• Plays key role in cross-functional product teams, providing recommendations based on systems integration expertise and customer needs assessments and feedback
• Supports product development, sales, and marketing as requested
• Internal customer voice. An advocate for the customer within NEXTracker

Requirements

• Bachelor's Degree in Mechanical Engineering or equivalent experience
• Strong knowledge of PV technology and its applications
• Excellent customer service skills
• Experience in supply chain procurement and logistics
• Understanding of dealing with customer support and OM issues
• Extensive hands-on experience with photovoltaic tracking solar systems a plus
• Excellent verbal and written communication skills
• Demonstrated leadership capabilities
• Passion for solar is a plus
• Some travel may be required

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.