Manager, Program Management, Brand Protection Business Operations

Description

We are looking for a Manager III, Program Management to join the Brand Protection Business Operations (BPBO) team as a Program Manager in IPP (Intellectual Property Protections). IPP defends the integrity of the Amazon catalog at scale — protecting brands, customers, and the store from infringing and counterfeit content and operates across 21 WW stores in partnership with 20+ cross-functional teams spanning Tech, Science, Legal, Product, WFM, and Seller Remediation. We are looking for candidates with a record of owning and executing strategic, cross-functional projects as well as partnering with product/engineering teams to drive key process improvement projects. You sit at the intersection of human review operations, ML model influence, and tooling development, driving both near-term operational outcomes and multi-year strategy for scalable infringement detection.

Key job responsibilities

Program Ownership & Operational Leadership

• Own end-to-end program management including daily operations, quality metrics, capacity planning, and investigator performance
• Drive FP reduction and contact rate reduction targets, partnering with internal teams to eliminate incorrect enforcements at root cause
• Lead new marketplace expansion for IPP
  
  

ML Model Partnership & HITL Strategy

• Define and execute the Human-in-the-Loop (HITL) feedback strategy for ML models — translating investigator audit signals into model improvement inputs
• Partner with Science and Engineering to scale IPP protections through upstream gating, listing controls
• Gen-AI and automation projects to improve efficiency and scalability
  
  

Strategy & Metrics

• Define program metrics ; set goals and design long-term strategy for novel infringement vectors
• Identify synergies across IPP sub-programs, eliminate redundancy, and build toward a scalable operating model
  
  

Stakeholder Influence & Communication

• Operate as a peer to counterparts in Product, Engineering, Science, and Legal
• Present decisions and narratives to leaders up to L10; own MBR, QBR, OP1/OP2, and PR/FAQ contributions
  
  

People & Team Development

• Hire and develop program managers
• Lead talent reviews, engagement mechanisms, and budget management
• Partner with Ops Integration for capacity planning, backfills, and contract conversions
  
  

Basic Qualifications

• 5+ years of cross functional project delivery experience
• 5+ years of program or project management experience
• 5+ years of working cross functionally with tech and non-tech teams experience
• Experience defining program requirements and using data and metrics to determine improvements
• Experience managing teams
• Gen-AI fluency and hands-on ability to automate manual tasks/decisions through agents and applications
  
  

Preferred Qualifications

• Experience managing, analyzing and communicating results to senior leadership
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - ADCI HYD 20 SEZ - H94

Job ID: A10468738