Manager, Professional Services

Responsibilities

• Ensure services are provided, implemented correctly, and billed in a timely and accurate manner.
• Partner cross-functionally during the sales process and own the services portion of deals, including presentations, RFP responses, and proposal/SOW generation.
• Interact with sales reps and leadership during pre-sales and post-sales (delivery) phases.
• Serve as the senior point of contact for client escalations.
• Oversee project financials, focusing on profitability and productivity to ensure long-term client success.
• Work with the Resource Management Office (RMO) to prioritize and allocate staff resources strategically.
• Occasionally provide project management for customer engagements.
• Provide strategic updates on client performance to SailPoint Senior Management and account teams.
• Collaborate with Customer Success Managers to maintain customer satisfaction throughout implementations.
• Identify opportunities to expand SailPoint solutions and services footprint.
• Manage the team, including staffing decisions, utilization management, performance reviews, and career development support.
• Coach Engagement Managers and project team members on performance and development.
• Participate in recruiting and employee development activities to maintain a balanced, skilled team.