Manager - Product
Tata Capital · Mumbai · onsite · Posted 55d ago
About a minute. You'll make an account on the way through.
About this role
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The primary requirement of this position is to take end-to-end ownership for creating the Secured Business Loan_Micro LAP portfolio.
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The Product Manager should have previous experience in end-to-end product management and main responsibilities will include defining the product strategy roadmap, gathering product requirements, prioritizing feature implementations and improving overall customer experience.
Ideal candidates should have experience in NBFCs in small business loans (SBL/MSMEs).
Experience in launching digital lending products would be preferable.
Roles and Responsibilities :
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Knowledge of Secured Lending in past.
Preferable if the candidate has mortgage/LAP experience in past
Coordinating with cross-functional teams like Operations, Credit, Technology and Sales, to create and continuously enable changes in application form, workflows, policies etc
Defining new processes and documenting of processes related to the loan life-cycle
Undertaking projects to identify gaps in processes and initiate corrective action wherever required, including improvement in end-to-end login-to-disbursement turnaround time
Strategically responsible for customer experience - Innovation, Conceptualize and Implement Digitization of customer service framework, Product development and management, New CRM implementation and integration, Automation of customer service processes, and redesigning of core system to support mobility
Taking complete ownership of user experience across all our products
Driving digital penetration of customers through various initiatives and projects
Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
Research new technological trends so as to figure out how to incorporate them into products
Facilitate team input into various stages of product development and design
Qualification and other skills requirements :
Experience as a Product Manager or nearly similar role in Bank / NBFC or FI in SME segment
Experience in product lifecycle management, digital onboarding and digital lending experience preferable
Organizational and leadership abilities
Problem-solving aptitude and Creative thinking skills
Excellent written and verbal communication skills
Strong Interpersonal skills
Ability to multitask and meet deadlines
Enthusiasm for work, willingness to pitch in as needed, and a flexible approach to the working environment is essential
Excellent knowledge of Excel and PPT.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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About Tata Capital
Tata Capital
NBFC
12.4k+
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2007
19 years old
Mumbai, Maharashtra
India
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