Manager - Process Excellence & Quality
Stemz Healthcare · Chennai · onsite · Posted 44d ago
Undisclosed7–12 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities
- Design and implement end-to-end processes, SOPs, workflows, controls and escalation mechanisms.
- Map existing processes and identify gaps, risks, duplication, delays and control weaknesses.
- Standardize processes across centres, departments and geographies.
- Define roles, approvals, service standards, turnaround times, quality checks and accountability.
- Conduct root-cause analysis and lead corrective and preventive actions.
- Develop process-audit frameworks, monitoring tools and management reports.
- Work with Operations, Medical, IT, HR, Finance, Procurement and other teams to improve process effectiveness.
- Support workflow automation, digitization and system integration in coordination with IT and MIS teams.
- Ensure that processes meet client, contractual, regulatory and internal quality requirements.
- Train teams on new processes and monitor implementation and adherence.
- Drive continuous improvement and measurable operational improvement initiatives.
- Bachelor s degree in Engineering, Operations, Business Management, Quality Management or a related discipline.
- Minimum 7 years of experience in process excellence, business process management, operational excellence, transformation or service delivery.
- At least 2 years of experience in a managerial or team-lead role.
- Experience within a GCC, BPM, shared-services, outsourcing or other process-intensive service environment.
- Demonstrated experience personally designing and implementing end-to-end processes.
- Strong experience in process mapping, SOP development, risk controls, audit mechanisms and operational standardization.
- Practical experience implementing, maintaining or auditing a quality management system aligned with ISO 9001.
- Strong understanding of ISO 9001 principles, including process-based management, risk-based thinking, corrective actions and continual improvement.
- Experience implementing processes across multiple teams, locations or business units.
- Ability to analyse process failures, conduct root-cause analysis and implement corrective actions.
- Experience working with cross-functional stakeholders and driving process adoption.
- Proficiency in Microsoft Excel, PowerPoint and process-mapping tools.
- Strong written and verbal communication skills in English.
- Willingness to travel within India and internationally.
- Experience managing outsourced healthcare, medical, diagnostic, insurance claims, clinical support or other regulated workflows.
- Experience working with healthcare providers, medical teams, laboratories or diagnostic operations.
- Lean Six Sigma Green Belt or Black Belt certification.
- ISO 9001 Internal Auditor or Lead Auditor certification.
- Experience with other management systems and standards, such as ISO 27001, 10002, 15189 as well as NABH, NABL
- Experience with workflow automation, ERP, BPM or quality-management systems.
- Experience managing client SLAs, contractual controls or client audits.
- Exposure to international or multi-country operations.
- Experience in change management and large-scale process implementation.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Business ManagementAutomationAuditingclinical supportbusiness process managementIso 27001ISO 9001diagnosticauditsBpmBlack BeltGreen BeltChange ManagementMappingHealthcareERPCommunication Skillsfinance
About Stemz Healthcare
Stemz Healthcare
Healthcare
201
employees
2015
11 years old
Gurgaon, Haryana
India
₹6.4L PA avg
Avg at Stemz Healthcare
About
Stemz Healthcare utilizes advanced technologies to enhance healthcare services globally, focusing on quality and compliance in patient care and laboratory services.
Industries
HealthcareHealthcare / Pharma
Employee ratings
10 reviews
3.7/ 5
Culture
3.1
Career growth
2.8
Work-life
3.1
Employees rate it well for
Overall Company37Work-Life Balance35
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