Manager - Process Excellence Group

• Design, implement, and continuously improve software engineering and software development processes to enhance quality, efficiency, and predictability.

• Drive adoption and compliance with Software Development Life Cycle (SDLC) processes, project management methodologies, and organizational best practices across projects.

• Partner with software development teams throughout the project lifecycle, providing guidance on process adherence, risk management, and quality requirements.

• Conduct comprehensive process audits across software development projects and engineering support functions to assess compliance and identify improvement opportunities.

• Lead and coordinate ISO 9001, TL 9000, and CMMI internal audits, external audits, and appraisal activities, ensuring organizational readiness and successful outcomes.

• Analyze large volumes of project, quality, and operational data to identify trends, risks, root causes, and opportunities for process optimization.

• Develop meaningful insights, metrics dashboards, and actionable recommendations to improve engineering effectiveness, product quality, and delivery performance.

• Prepare executive-level reports and presentations, presenting quality performance, audit findings, process maturity assessments, and improvement plans to engineering and delivery leadership.

• Define, monitor, and drive awareness of key quality, engineering, and operational metrics at project, business unit, and organizational levels.

• Facilitate management reviews and improvement initiatives to address process gaps and strengthen organizational capability.

• Drive corrective and preventive action programs and track closure of audit observations, non-conformities, and process improvement actions.

• Promote a culture of continuous improvement, operational excellence, and quality-driven delivery across the organization.

• Develop and deliver training programs, workshops, and awareness sessions on quality processes, SDLC practices, compliance requirements, and industry standards.

• Mentor project teams and stakeholders on process excellence frameworks, quality management principles, and best practices.

• Collaborate with cross-functional teams to standardize processes, improve governance mechanisms, and enhance overall organizational maturity.

Required Skills Competencies

• Strong understanding of SDLC methodologies, Agile, Waterfall, and software engineering practices.

• Expertise in software quality management, process improvement, and organizational governance.

• Hands-on experience with ISO 9001, TL 9000, and CMMI frameworks and assessments.

• Strong analytical and data interpretation skills with the ability to derive actionable insights from large datasets.

• Excellent stakeholder management, communication, presentation, and influencing skills.

• Experience in metrics definition, reporting, dashboarding, and performance analysis.

• Ability to drive organizational change and continuous improvement initiatives.

• Strong facilitation, coaching, and training capabilities.

Preferred Experience

• Experience in Quality Assurance, Process Excellence, Engineering Governance, PMO, or Software Quality Management.

• Experience working with software product development, telecommunications, IT services, or engineering organizations.

• Exposure to Lean, Six Sigma, or other process improvement methodologies would be an added advantage