Manager-Process Excellence (Bangalore, India - On-site)

KEY RESPONSIBILITIES:

• Support custodianship of DAMACs governance framework, policies, DoA and QMS.
• Develop, standardise and continuously improve policies, procedures, SOPs and process frameworks.
• Drive business and process improvement, efficiency and simplification.
• Run quality certification (ISO / EFQM) and awards programmes.
• Analyse performance, build KPIs and benchmark against industry standards.
• Support change management, training and adoption across Business Units.
• Support custodianship of DAMACs policies and standards, governance framework, Delegation of Authority (DoA), methodologies and enterprise process tool (ARIS).
• Develop, update and maintain department / BU charters in line with the corporate governance model.
• Support the design, implementation and continuous improvement of a fit-for-purpose QMS framework aligned to DAMACs growth strategy
• Conduct QMS maturity assessments across Business Units and translate findings into practical action plans.
• Support QMS implementation - documentation, process mapping and governance reporting.
• Work with BU and Department heads to develop, update and continuously improve DAMAC and BU policies, procedures and process frameworks.
• Draft and maintain P&Ps, SOPs and customer journeys, consistent with the corporate policy hierarchy (DoA, Policy Manual, Frameworks / Standards).
• Maintain and update stage-gate frameworks and supporting templates, guidelines and forms.
• Conduct gap assessments of existing processes to identify inefficiencies, risks and improvement opportunities.
• Design and execute business / process improvement initiatives, including root-cause analysis and corrective action plans.
• Drive operational efficiencies through process automation, standardisation and simplification.
• Track the effectiveness of implemented changes and sustain improvements.
• Support roll-out of a company-wide certification programme against recognised standards (e.g. ISO, EFQM).
• Coordinate documentation, evidence gathering and audit readiness for certification and re-certification cycles.
• Gather and analyse data from multiple sources to understand performance metrics and identify trends
• Develop and monitor KPIs and benchmark performance against industry standards
• Prepare and present clear, actionable reports and dashboards to senior management.
• Conduct change impact assessments and support change-management processes for scope, process or policy changes.

MINIMUM QUALIFICATIONS AND EXPERIENCE:

• Bachelors in Business Administration, Quality Management, Operations Management, Engineering or a related field (required); MBA / postgraduate an advantage.
• Certification in process improvement or quality methodologies - Lean Six Sigma, ISO 9001 Lead Auditor / Implementer, EFQM Assessor or PMP - preferred.
• 5-7 years in Business Excellence, QMS, governance, business process improvement, ideally in a large multi-BU organisation.
• Prior exposure to ISO certification, EFQM or equivalent excellence models highly desirable.
• Experience with process modelling / BPM tools (e.g. ARIS) is critical.
• Proven experience in supporting functions such as Procurement and Finance.
• Experience in usage of practical GenAI skills in Business Excellence.