Manager, PLM Support
Amgen · Hyderabad · onsite · Posted 65d ago
Undisclosed10–14 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Role Description:
In this vital role you will manage the enterprise systems support team and ensure the stability and continuous improvement of Amgens technology platform. Partnering with a diverse, global team, you will monitor production issues, troubleshoot business-critical issues, and drive enhancements that keep our digital operations running efficiently.
The ideal candidate will have a proven track record of supporting users, troubleshooting technology issues, and drive towards quick resolutions in enterprise applications such as 3DEXPERIENCE Cloud platform. Collaboration with cross-functional and global teams is required to ensure seamless integration and operational excellence. The ideal candidate will have a strong background in the end-to-end software development lifecycle and a Scaled Agile practitioner.
Roles & Responsibilities:
- Provide L2/L3 supportinvestigating incidents, coordinating fixes, and ensuring effective root-cause analysis.
- Lead a team of Support analysts. Train, coach and guide the junior members insupporting 3DEXPERIENCE PLM platform
- Coordinate with software vendors, technology teams and business stakeholders to track, and resolve issues.
- Perform proactive maintenance (patching, SRT testing, upgrades) to sustain high availability, maintain compliance with information security needs.
- Produce reports and share weekly status updates on the health of the system
- Respond to ad-hoc service and reporting requests while balancing multiple priorities in a fast-paced environment.
- Read and apply Quick Reference Guides (QRGs) and knowledge articles for effective troubleshooting.
- Document procedures, contribute to knowledge bases, and share best practices with global peers.
- Create and maintain accurate GXP documentation of configurations, processes, and changes
- Align with DevOps team on changes introduced in non-production and production environments
- Follow GxP process when introducing changes to GxP environments.
- Respond to GxP audits as needed.
- Be the voice of the customer and be willing to go the extra mile to unblock their work.
- Proactively engage with product teams to understand the changes being introduced to the system, actively support during hypercare.
Basic Qualifications and Experience:
- Masters / Bachelor's degree with 10 14 years of experience in Engineering
Functional Skills:
Must-Have Skills :
- Good understanding of 3DEXPERIENCE capabilities and ability to triage and troubleshoot issues.
- Experience in managing technology solutions involving one or more of the following - ENOVIA, DELMIA, CATIA Report Generator, NETVIBES.
- Technical/Functional experience solutioning and supporting GxP applications across Engineering, Clinical, Commercial and Quality functions.
- Understanding of software configurations and propagation of configurations across tenants.
- Must be flexible and able to manage multiple activities and priorities with minimal direction in a rapidly changing and demanding environment.
- Exceptional collaboration, communication and interpersonal skills to effectively manage stakeholder relationships and build new partnerships.
- Experience in applying technology best practice methodologies: Scaled Agile (SAFe).
Good-to-Have Skills :
- Experience in a support role within a pharmaceutical or technology organization
- Experience in software development lifecycle.
- Experience using and adoption of Scaled Agile Framework (SAFe)
- Strong analytic/critical-thinking and decision-making abilities.
- Ability to work effectively in a fast-paced, dynamic environment.
- Broad working knowledge of key IS domains and layers
Professional Certifications:
- Scaled Agile Framework (SAFe) for Teams (preferred)
Soft Skills:
- Exceptional collaboration and communication skills.
- High degree of initiative and self-motivation.
- Ability to manage multiple priorities successfully.
- Team-oriented with a focus on achieving team goals.
- Excellent analytical and troubleshooting skills
- Strong verbal and written communication skills
- Ability to work effectively with global, virtual teams
Sourced from naukri
Skills
ScreeningProgram ManagementAgileITILTroubleshootingsupport managementdelmiaCATIASoftware Development Life CycleScaled Agile FrameworkSourcingTalent Acquisition3DexperienceENOVIAProject ManagementJavaRecruitment
About Amgen
Amgen
Biotechnology
1.5k+
employees
1980
46 years old
Hyderabad, Telangana
India
About
Amgen operates in the biotechnology sector, developing and delivering advanced medicines to address critical health challenges globally.
Industries
BiotechnologyBiotech & Life sciences
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173 reviews
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Culture
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Career growth
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Work-life
2.8
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