Manager - PLCS - Growth

This position is open with Bajaj Finance Ltd. Culture anchors: Work Hard - Consistently puts in effort; plans and tracks daily progress to achieve targets; Execute with rigor - Takes responsibility for meeting targets with focus and effort; Own it - Maintains honesty and fairness in all interactions in line with organizational policies; Act with integrity.

• Responsible for sales activities through call centers for Banking / non-banking products.
• Campaign management for call center.
• Data management; vendor management.
• Managing growth and profitability of the Personal Loan Telebinding Channel in PLCS.
• COA management.
• Conceptualize and develop promotional campaigns for all channels.
• Drive the call center team to achieve sales targets and conduct regular reviews with the team to ensure the business plan is executed.
• Measure productivity and implement training measures to bridge the gap and achieve required productivity.
• Initiate and lead various process enhancement and system development projects for both channels.
• Identify process improvement areas and re-engineer the existing processes to bring efficiency and reduce cost.
• Monitoring performance and suggesting corrective actions for: key business metrics; product and portfolio performance; employee - Call Centre teams productivity; compliance, policies, guidelines, processes.
• Resolve all customer escalations and queries related to both the channels.
• Systems understanding and data analysis.
• Understanding of CRM lending system - Salesforce.com / UNICA.
• Understanding of campaign management in Dialer.
• Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements.
• Tracking all important metrics of the business on a regular basis.
• Initiate request and coordinate with IT COE for any new requirement related to system enhancement.
• Need to have excellent Excel and PowerPoint skills.

• Responsible for sales activities through call-centre for Banking / non-banking products.
• Campaign management for call-centre.
• Managing growth and profitability of Personal Loan Telebinding Channel in PLCS.
• Conceptualize and develop promotional campaigns for all the channels.
• Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.
• Measure productivity and implement training measures to bridge the gap to achieve required productivity.
• Initiate and lead various process enhancement and system development projects for both the channels.
• Identify process improvement areas and re-engineer the existing processes to bring efficiency reduce cost.
• Monitoring performance and suggest corrective action for: Key business metrics; Product and portfolio performance; Employee - Call Centre teams productivity; Compliance, policies, guidelines processes.
• Resolve all customer escalation and queries related to both the channels.
• Systems Understanding Data Analysis:
• Understanding of CRM lending system - Salesforce.com / UNICA
• Understanding of campaign management in Dialer
• Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements
• Tracking all important matrix of business on regular basis
• Initiate request and coordinate with IT COE for any new requirement related to system enhancement
• Need to have excellent excel and PowerPoint skills