Manager - PLCS - Growth
Bajaj Finance · Tirunelveli · onsite · Posted 26d ago
Undisclosed2–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Summary
This position is open with Bajaj Finance Ltd. Culture Anchor: Work Hard - Consistently puts in effort, plans and tracks daily progress to achieve targets. Execute with Rigor - Takes responsibility for meeting targets with focus and effort. Own It - Maintains honesty and fairness in all interactions in line with organizational policies. Act with Integrity.
Responsibilities - Responsible for sales activities through call-center for Banking / non-banking products
- Campaign management for call-centre.
- Data Management Vendor management.
- Managing growth and profitability of Personal Loan Telebinding Channel in PLCS
- COA management
- Conceptualize and develop promotional campaigns for all the channels
- Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.
- Measure productivity and implement training measures to bridge the gap to achieve required productivity
- Initiate and lead various process enhancement and system development projects for both the channels
- Identify process improvement areas and re-engineer the existing processes to bring efficiency reduce cost
- Monitoring performance and suggest corrective action for:
- Key business metrics
- Product and portfolio performance
- Employee Call Centre teams productivity
- Compliance, policies, guidelines processes
- Resolve all customer escalation and queries related to both the channels
- Systems Understanding Data Analysis:
- Understanding of CRM lending system - Salesforce.com / UNICA
- Understanding of campaign management in Dialer
- Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements
- Tracking all important matrix of business on regular basis
- Initiate request and coordinate with IT COE for any new requirement related to system enhancement
- Need to have excellent excel and PowerPoint skills
- 1) Responsible for sales activities through call-center for Banking / non-banking products
- 2) Campaign management for call-centre.
- 3) Data Management Vendor management.
- 4) Managing growth and profitability of Personal Loan Telebinding Channel in PLCS
- 5) COA management
- 6) Conceptualize and develop promotional campaigns for all the channels
- 7) Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.
- 8) Measure productivity and implement training measures to bridge the gap to achieve required productivity
- 9) Initiate and lead various process enhancement and system development projects for both the channels
- 10) Identify process improvement areas and re-engineer the existing processes to bring efficiency reduce cost
- 11) Monitoring performance and suggest corrective action for:
- 12) Resolve all customer escalation and queries related to both the channels
- 13) Systems Understanding Data Analysis:
- 14) Understanding of CRM lending system - Salesforce.com / UNICA
- 15) Understanding of campaign management in Dialer
- 16) Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements
- 17) Tracking all important matrix of business on regular basis
- 18) Initiate request and coordinate with IT COE for any new requirement related to system enhancement
- 19) Need to have excellent excel and PowerPoint skills
Sourced from naukri
Skills
Dialerdata extractionCustomer EscalationcrmBanking ProductsCampaignLendingportfolio performanceProcess ImprovementPersonal LoanBankingCampaign ManagementData Managementdata analysiscompliancefinance
About Bajaj Finance
Bajaj Finance
NBFC
64.1k+
employees
1987
39 years old
Pune, Maharashtra
India
About
Bajaj Auto Finance offers Two Wheeler loans, Three Wheeler loans & Quote Loan at low-interest rates.
Industries
NBFCFinancial Services
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