Manager - PLCS - Growth
Bajaj Finance · Palakkad · onsite · Posted 55d ago
Undisclosed2–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Purpose
This position is open with Bajaj Finance ltd. Culture Anchor: Work Hard - Consistently puts in effort. Plans and tracks daily progress to achieve targets. Execute with Rigor - Takes responsibility for meeting targets with focus and effort. Own It - Maintains honesty and fairness in all interactions in line with organization's policies. Act with Integrity.
Duties and Responsibilities - Responsible for sales activities through call-center for Banking / non-banking products.
- Campaign management for call-centre.
- Data Management & Vendor management.
- Managing growth and profitability of Personal Loan & Telebinding Channel in PLCS.
- COA management.
- Conceptualize and develop promotional campaigns for all the channels.
- Drive call centre team to achieve sales targets and conduct regular reviews with team to ensure business plan is executed.
- Measure productivity and implement training measures to bridge the gap to achieve required productivity.
- Initiate and lead various process enhancement and system development projects for both the channels.
- Identify process improvement areas and re-engineer the existing processes to bring efficiency and reduce cost.
- Monitoring performance and suggest corrective action for: Key business metrics; Product and portfolio performance; Employee Call Centre teams productivity; Compliance, policies, guidelines & processes.
- Resolve all customer escalation and queries related to both the channels.
- Systems Understanding & Data Analysis: Understanding of CRM & lending system - Salesforce.com / UNICA.
- Understanding of campaign management in Dialer.
- Data extraction from various sources like UNICA / Salesforce and analysis in congruence with the business requirements.
- Tracking all important matrix of business on a regular basis.
- Initiate request and coordinate with IT & COE for any new requirement related to system enhancement.
- Need to have excellent Excel and PowerPoint skills.
Sourced from naukri
Skills
Dialerdata extractionCustomer EscalationcrmBanking ProductsCampaignLendingportfolio performanceProcess ImprovementPersonal LoanBankingCampaign ManagementData Managementdata analysiscompliancefinance
About Bajaj Finance
Bajaj Finance
NBFC
64.1k+
employees
1987
39 years old
Pune, Maharashtra
India
About
Bajaj Auto Finance offers Two Wheeler loans, Three Wheeler loans & Quote Loan at low-interest rates.
Industries
NBFCFinancial Services
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