Manager Pharmacy Operations -Hospital Floors

Role & responsibilities

Position: Manager Pharmacy Operations (Hospital Floor Role)

Location: Medanta, Gurugram (Sector 38)

Working Days: 6 Days (Work from Office)

Overview:

To lead and guide a team of pharmacists and pharmacy assistants in managing pharmacy operations across hospital floors, ensuring efficient discharge services, accurate medication fulfilment, and a seamless patient experience. The role focuses on driving operational excellence, strengthening patient engagement, optimizing discharge conversions, and enhancing overall pharmacy revenue performance.

Key Responsibilities:

Operational Excellence:

• Oversee daily pharmacy operations on hospital floors to ensure accuracy, efficiency, and compliance with hospital protocols.
• Ensure timely dispensing of discharge medications as per prescriptions, minimizing delays and errors.
• Streamline coordination with clinical and administrative teams to facilitate smooth discharge workflows.

Sales & Conversion:

• Drive discharge pharmacy conversions by ensuring complete fulfilment of patient medication requirements.
• Monitor floor-wise performance metrics, analyze conversion data, and implement action plans to achieve revenue and service targets.
• Identify opportunities to enhance patient engagement and cross-selling of prescribed or supportive therapies.

Team Leadership:

• Lead and supervise a team of pharmacists and pharmacy assistants deployed across hospital floors.
• Coach, motivate, and evaluate team members to ensure consistent service quality and adherence to SOPs.
• Conduct regular performance reviews and initiate corrective or developmental interventions where needed.

Customer / Patient Experience:

• Foster a patient-centric culture, ensuring courteous, informative, and prompt service delivery.
• Guide the team in patient communication, counselling, and handling of queries related to medications and billing.
• Address escalations effectively, ensuring patient satisfaction and positive feedback.

Inventory & Process Management:

• Monitor availability of discharge-related medicines across hospital floors to ensure uninterrupted service.
• Coordinate with central pharmacy and procurement teams for timely replenishment and stock optimization.
• Ensure adherence to proper documentation, billing accuracy, and hospital quality standards.

Training & Development:

• Identify training needs and organize skill enhancement programs focused on service delivery, communication, and product knowledge.
• Promote continuous improvement by sharing best practices and fostering a learning-oriented environment.

Compliance & Quality Assurance:

• Ensure compliance with hospital policies, statutory requirements, and audit readiness.
• Maintain high standards of documentation, safety, and hygiene across all pharmacy touchpoints.
• Drive process standardization and contribute to the development and review of SOPs.

Qualifications & Experience:

• Education: Bachelor’s or Diploma in Pharmacy (B.Pharm / D.Pharm) will add an advantage
• Experience: 10–15 years of experience in hospital pharmacy operations, with at least 3–5 years in a managerial role.
• Strong understanding of hospital discharge workflows, pharmacy operations, and patient engagement.
• Proven track record in leading teams, driving performance, and improving discharge-to-pharmacy conversion rates.
• Excellent communication, leadership, and problem-solving skills.
• Service-oriented mindset with a commitment to operational excellence and patient satisfaction.