Manager, People Support - APAC Leader
Western Digital · Bengaluru · onsite · Posted 70d ago
Undisclosed10–15 yrsfulltimeSourced from
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About this role
As the Manager, People Support - APAC Leader, you will lead and evolve a high-Impact people operations team that delivers a consistent, scalable, and employee-centered service experience across our people portfolio. You will serve as a strategic partner to key regional and global ecosystem partners, enabling solutions and operational excellence across all aspects of the employee life cycle and evolving business and country-based requirements.
This role blends people leadership, service delivery expertise, and transformational execution. You will lead a regional team, leverage data and qualitative insights to elevate employee experience, and drive simplification, standardization, and innovation across our service areas. The ideal candidate is a confident leader who thrives in fast-moving environments, brings strong analytical and systems thinking, and is passionate about building world-class people operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
People Operations Strategy & Service Excellence
- Shape and continuously refine the role for People Support as a strategic partner that maximizes efficiency, scalability, and employee experience.
- Champion a data-driven and employee-informed operating model, leveraging technology, insights, and trends to proactively improve service delivery.
- Serve as a subject-matter leader in HR service delivery best practices, applying country standards to achieve optimal operational outcomes.
Leadership & Operational Performance
- Lead and develop a high-performing, APAC Tier I team in a fast-paced, service-oriented environment.
- Own day-to-day operational performance, including SLAs, KPIs, case volumes, quality metrics, and employee satisfaction.
- Translate performance metrics into clear, compelling insights that demonstrate the value of People Support and inform decision-making by senior stakeholders.
- Proactively manage capacity and workforce planning, flexing team resources to meet changing organizational needs and global demand.
Data, Insights & Continuous Improvement
- Identify root causes through critical analysis and quickly implement corrective actions to improve service quality and operational efficiency.
- Lead multiple continuous improvement initiatives, digitalizing, automating, standardizing, and centralizing complex HR processes.
- Ensure strong data integrity, system accuracy, and quality controls through disciplined testing, audits, and attention to detail.
Stakeholder Partnership & Communication
- Build trusted partnerships with HRBPs, COE teams, People Intelligence, and business leaders to align priorities and deliver integrated solutions.
- Develop and execute clear communication strategies for cross-functional initiatives, service changes, and transformation efforts.
- Consult and influence executive leadership with confidence, clarity, and strong business acumen.
- Act as a facilitator and change leader, guiding teams and stakeholders through rapid change and transformation.
Knowledge Management & Content Strategy
- Identify knowledge gaps and high-volume employee inquiry themes across AskHR.
- Partner with COEs to curate, update, and maintain HR knowledge content, ensuring accuracy, consistency, and compliance.
- Create a unified, searchable, and interconnected knowledge platform that delivers a simple and intuitive employee experience.
People Leadership & Change Management
- Demonstrate exceptional people leadership through coaching, mentoring, and talent development, building future-ready leaders.
- Foster a culture of accountability, innovation, and continuous learning within the People Support team.
- Communicate vision, progress, and change with clarity and empathy, motivating teams through transformation. Qualifications
Required
- Bachelor s degree from a regionally accredited four-year college or university, plus 10+ years of relevant experience and/or training.
- Successful track record of automating processes and enhancing effective employee experiences through streamlined and tech-enabled solutions.
- Demonstrated success leading a team and engaging cross-functionally within HR operations, shared services, or service delivery environment.
- Strong understanding of tiered HR service delivery models and shared services best practices.
- Proven analytical, problem-solving, decision-making, and project management capabilities.
- Excellent communication and presentation skills, with the ability to deliver concise, impactful messaging to leadership.
- Highly organized with exceptional attention to detail; able to manage competing priorities and meet deadlines in high-stakes environments.
- Ability to thrive amid ambiguity, rapid change, and evolving organizational needs.
- Flexibility to support global time zones as required.
Preferred
- Experience with Workday and ServiceNow Case Management.
- Knowledge of HR functional policies and practices.
- Prior experience in the manufacturing industry.
- Hands-on experience leading transformation efforts in digitalization and automation.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Automationservice deliveryContinuous improvementService qualityChange ManagementOperational ExcellenceHRProject Managementoperationsanalytical
About Western Digital
Western Digital
Consumer Electronics & Appliances
3.1k+
employees
1970
56 years old
San Jose,California
United States
About
Western Digital operates in the data storage industry, pioneering innovations such as hard drives and 3D NAND technology, facilitating advanced data management solutions.
Industries
Consumer Electronics & AppliancesInternetHardware & NetworkingSoftware Product
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314 reviews
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Culture
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Career growth
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