BENGALURU · FULLTIME
Manager People Operations
Harness
Bengaluru · onsite · Posted 4d ago
Sourced from
Undisclosed7–12 yrsfulltimeBengaluru
Your match
?
Sign in to see your match score, skill gaps & tailored resume.
Section · 01
About this role
Job Summary
Key Responsibilities
About You
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
As the Shared Services Manager for People Operations, India, you will lead and scale Harnesss India-based People Operations shared services function. You'll build, manage, and develop a team responsible for onboarding, offboarding, compliance administration, HRIS data integrity, and Workday operations, while serving as an India-based Workday super-user following our go-live. You will also lead India-based coordination of U.S. H-1B and green card case administration, partnering closely with Harness U.S. based People Operations team. The ideal candidate is a player coach and combines proven people-management experience with genuine hands-on Workday expertise, is comfortable building scalable processes in an ambiguous, high-growth environment, and can represent Indias operational needs to Harness global People Operations team and cross-functional stakeholders.
Key Responsibilities
- Hire, lead, coach, and develop a growing India-based People Operations shared services team, setting goals, KPIs, and SLAs for ticket resolution and case management
- Own end-to-end accountability for ticket SLA performance across the global ticketing system; build escalation procedures and reporting for leadership
- Drive India employment-law compliance for People Operations processes, updating policies and procedures as regulations evolve
- Ensure annual compliance training for the India location
- Partner with Talent Acquisition, Talent Management, and IT leadership to design and continuously improve onboarding and offboarding processes for India-based new hires and interns
- Own HR data integrity strategy within Workday, partnering with the broader People Operations team on India-specific configuration
- Serve as the senior India-based Workday super-user following go-live: lead troubleshooting, validate India-specific migrated data (offboarding records, change letters, EPF/supplemental leave, immigration documentation), and reduce dependency on external implementation partners
- Assist employees with obtaining travel visas for U.S. business travel
- Lead India-based coordination for U.S. H-1B and green card (PERM) case administration under the direction of Harness U.S. based People Operations team.
- Partner with People Business Partners to structure and absorb transactional work appropriately, freeing PBP capacity for higher-value partnering
- Represent Indias process and staffing needs in the broader global shared-services and Workday transformation
- Manage escalations and complex employee issues, exercising judgment on when to involve legal, compliance, or senior leadership
- Deliver timely and accurate ticket resolution alongside the global People Operations team. Every team member dedicates a % of their time to resolving tickets and, by doing so, stays current on opportunities and delivers an exceptional employee experience
About You
- 7+ years of HR/People Operations experience, including at least 2+ years directly managing a team
- 4+ years of hands-on Workday experience
- Demonstrated experience building or scaling a shared-services or HR operations function
- Experience working in a global, matrixed environment, with an ability to handle complex problems independently
- Comfortable operating as a subject-matter expert and stakeholder into a cross-functional systems implementation project, not just as an end user of HR systems
- Excellent communication, coaching, and stakeholder-management skills
- Prior experience supporting or overseeing U.S. immigration processes (e.g., H-1B, green card/PERM) preferred
- High degree of discretion and judgment handling sensitive personal, immigration-related, and compliance documentation
- Excited to build and lead the employee-facing operations function for Harnesss India presence, including driving our values internally and externally
- Ability to give and receive feedback from stakeholders and cross-functional partners and translate it into process improvements
- Highly organized and proactive, able to balance high-volume operational leadership with strategic project contributions
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Let the agent run this one for you.
Tailored resume, auto-apply, and referral lookup — in under 2 minutes.
Section · 02
Skills
AutomationDevopsappdynamicsOffboardingHr Systemslaw enforcementcase managementhr dataEPFAPI CallsEmbedded SystemsBusiness TravelcloudHR OperationsHRISApplication SecurityAdministrationLegalCiscocomplianceArtificial Intelligence
Section · Company
About Harness
Harness
Software Product
250
employees
2016
10 years old
Bengaluru/Bangalore, Karnataka
India
About
Harness is the industry’s first Software Delivery Platform to use AI to simplify your DevOps processes - CI, CD, Feature Flags, Cloud Costs, and much more.
Industries
Software ProductInternetIT Services & Consulting
Employee ratings
91 reviews
4.2/ 5
Culture
4.1
Career growth
4.0
Work-life
3.8
Employees rate it well for
Learning24Work Culture22Work Life Balance18Salary14Senior Management13
Find them on