Manager - Payments Investigation

Reference 2600043E

Responsibilities

Main Responsibilities

• Lead the Payment Operations team.
• Serve as an operational expert for queries from clients/team members and other stakeholders
• Strong skillset in Swift platform both (MT & MX ISO20022)
• Flexible to support during the contingency situation
• Ensure to validate the payment orders adhering the currency cut off
• Ensure activities performed within prescribed SLAs efficiently
• Identifying operational risks proactively and provide solutions
• Monitor and control workflows
• Identify opportunities for continuous improvement of systems and processes
• Monitor implementation of key performance and risk indicators to strengthen back-office processes and controls towards achieving
  
  

operational excellence

• Ensure that policies, procedures, best practices, mission and objectives set by management are adhered to on daily discharge of duties
• Ensure to draft the SOP and manage the agent trainings
• Ensure quality management.
  
  

Mission in Payments Department

• Sustain and improve the BAU deliverables
• Prioritization of work based on complexity
• Maintain good quality on the payments processing and ensure that there are no complaints
• Improve the efficiency in the post settlement process to ease out the impact in operations
• Share knowledge through KT sessions, Trainings and Team Meetings to create process awareness within the team
• Ability to interact effectively and collaboratively with users as well as with other teams on business requirements and clarifications
• Effective coordination with on-site and other Support teams
• Ensure smooth functioning of BAU during the implementation of ISO 20022. Adapt to the defined process and eliminate an operational incident.
• SG competencies (technical or behavioral)
  
  

A very solid grounding in operational aspects of various payments operations

Good knowledge on Settlements and Cash Management functions related to GTPS businesses.

Required

Profile required

To be able to work together and in close collaboration with Onshore Back Office Teams.

Communicate in an international environment with various internal and external clients. Understanding of trade and payment's end to end process (Front Office, Back Office and Counterparts).

To be able to multitask.

To escalate on issues whenever necessary.

Able to meet deadlines. Specific Context Fluent in English – Spoken and written

Should have the ability to prioritize and reactive

Sensitive to risk

Rigorous, methodic and organized

Team Player

Good Communication skills

Sensitivity to quality and Client satisfaction

Ability to manage intercultural relations in an international context

Ready to work in flexible time schedules

Why join us

We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Business insight

At Société Générale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious. Whether you're joining us for a period of months, years or your entire career, together we can have a positive impact on the future. Creating, daring, innovating, and taking action are part of our DNA. If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us!

Still hesitating

You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices, and sharing their skills with charities. There are many ways to get involved.

We are committed to support accelerating our Group's ESG strategy by implementing ESG principles in all our activities and policies. They are translated in our business activity (EaSG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection.