Manager - Partner Growth

What you'll be working on

• Take accountability to ensure KPIs for 1P partners in the respective clusters are achieved.
• Ensure all partners are well trained in ROS (1P Retailer Operating System).
• Works with 1P retail partners to ensure customer orders are attended to on-time, inventory details updated real time, provide all support (technical and operational) to ensure customer delight.
• Ensures the partner is meeting the performance/expectations.
• Develop new strategies to streamline processes and reduce cost
• Perform metrics reporting and data analysis tasks to identify issues and opportunities for process improvements
• Work with City leads to ensure strict the partner is meeting the performance/expectations.

You'd fit in

• You can Drive High performance & customer focused culture: Being obsessed by metrics and diving deep to find root causes quickly, to drive improvements. Lead KPIs related to speed, reliability, customer experience, cost as per business alignment.
• Keen observation skills to study audience engagement to build a sustaining healthy retention and re-engagement metrics.
• Identify key metrics and have the eye to extract meaningful data from customer analytics dashboard and define suitable action
• Strong communication and stakeholder management skills
• Build Versatile and transparent culture: Hire talent with complementary skills, over communicate with ground teams and be always approachable.
• Work with the owner's mindset: We are looking for owners - not employees. You will represent what we stand for and serve as culture carriers

Join Us

• Full-time

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.