Manager- Order Management

Role Purpose
The incumbent will be solely responsible for End to End Order Management for Domestic Business

Key Roles and Responsibility

End-to-End Order Management

• Manage Order Desk executives and minimize order entry lead time.
• Conduct quality audits to ensure clean order entry.
• Align and sign off on the committed delivery date versus the requested delivery date,and communicate it to customers.

Tracking

• Conduct a weekly review with Finished Goods Planners of planned versus actual availability, ensuring adherence to customer commitments.
• Identify and highlight supply-side and sales-side risks to the committed plan for all stakeholders well in advance, and recommend extraordinary actions required to mitigate risk.

Execution

• Develop and review the order execution plan weekly.
• Monitor key orders due for delivery daily and seek customer confirmations.
• Coordinate inspection wherever required.
• Ensure proper documentation for dispatch and compliance.
• Coordinate with F&D for order delivery.
• Manage customer queries and communications.
• Resolve escalated customer complaints, including transit damage, shortages, and invoice errors.

Inventory Control

• Monitor and facilitate free-stock liquidation, if any.
• Ensure there is no excess stock, jointly with the Finished Goods Planner.
• Review backorders and arrange necessary stock transfers in coordination with the Finished Goods Planner.
• Ensure order cancellations and changes follow the approval matrix.
• Allow FIFO exceptions only in accordance with the approval matrix .

Technical / Functional Competencies

• Project Management: Hands-on operational experience in B2B and/or project supply chain management, with a sound understanding of project management principles and dynamics.
• Customer Service: Strong customer-service orientation.
• Commercial Processes: Familiarity with applicable taxation rules and transactions, as well as import processes and regulations.
• Warehousing: Exposure to warehousing operations.
• Transportation: Exposure to transportation operations and experience dealing with transporters.

Behavioural Competencies

• Multitasking: Ability to handle multiple priorities, customers, and processes. Each customer order is unique and requires excellent time management.
• Prioritization: Ability to prioritize key tasks and meet the needs of all customers while managing unique orders.
• Perseverance: Follows through on priorities despite obstacles and manages time effectively to achieve objectives.
• Problem Solving: Resolves issues systematically and effectively by developing options and solutions rather than waiting for others.
• Collaboration: Strong ability to work productively with Sales, Finance, F&D, and external customers, and to maintain productive relationships despite conflicts and disagreements.

Qualification/ Experience Education:

Engineering degree.

Experience: 10-12 years.

Relevant Experience: Operational experience in B2B or project supply chain management.