Manager or Sr Manager Sales CRM

Manager or Sr Manager Sales-CRM - J50878

Role & responsibilities

Main Duties & Responsibilities
• Develop and execute sales strategies for Microsoft Dynamics 365 CRM solutions, with a focus on building a strong sales pipeline and achieving revenue targets.
• Own the end-to-end sales cycle, from lead generation and qualification through solutioning, proposal, negotiation, and closure.
• Develop and maintain a healthy pipeline of D365 CRM opportunities and provide accurate weekly and monthly sales forecasts.
• Work closely with the Presales and Delivery teams to understand client requirements, design the right solution, coordinate product demonstrations, prepare proposals, and drive opportunities to closure.
• Identify and develop new business opportunities across Microsoft Dynamics 365 CRM, including Dynamics 365 Sales, Customer Service, Customer Insights, and Power Platform solutions.
• Build and maintain strong relationships with customers, prospects, Microsoft stakeholders, partners, and key decision-makers.
• Understand customer business challenges and position Microsoft Dynamics 365 CRM solutions through a consultative and value-based selling approach.
• Develop account plans and sales strategies for new and existing customers to maximize revenue opportunities.
• Identify opportunities for cross-selling and up-selling D365 CRM, Power Platform, implementation, customization, integration, and managed services.
• Work closely with Marketing to develop campaigns, generate leads, identify target markets, and create effective go-to-market strategies.
• Monitor market trends, customer requirements, competitor offerings, and Microsoft Dynamics 365 product developments to identify new business opportunities.
• Lead commercial discussions, negotiations, and proposal presentations while ensuring alignment with internal pricing and approval processes.
• Ensure compliance with internal sales, quality, commercial, and governance processes.
• Prepare and maintain accurate weekly and monthly sales reports, pipeline reports, forecasts, and management updates.
• Collaborate with internal technical, functional, presales, delivery, and leadership teams to ensure successful opportunity management and handover.
• Stay updated on Microsoft Dynamics 365 CRM capabilities, licensing models, Power Platform, AI/Copilot capabilities, and relevant Microsoft partner offerings.

Skills
• Strong understanding of Microsoft Dynamics 365 CRM and the broader Microsoft business applications ecosystem.
• Excellent consultative selling, negotiation, presentation, and closing skills.
• Strong commercial acumen with the ability to understand customer business requirements and translate them into appropriate D365 CRM solutions.
• Excellent communication and interpersonal skills, with the confidence to engage with CXO-level stakeholders, business leaders, IT teams, and technical stakeholders.
• Ability to collaborate effectively with Presales, Delivery, Marketing, Technical, and Leadership teams.
• Strong pipeline management, forecasting, reporting, and account management skills.
• Highly organised, detail-oriented, and capable of managing multiple opportunities simultaneously.
• Results-driven, proactive, and self-motivated with a strong focus on achieving revenue and business development targets.
• Ability to work effectively under pressure and manage complex sales cycles.
• Strong customer relationship management skills with a focus on long-term account growth and customer satisfaction.
• Willingness to continuously learn and stay updated with Microsoft Dynamics 365, Power Platform, AI/Copilot, licensing, and market developments.