Manager : Ops To Ops & Components Business

Role & responsibilities

Order Management & Delivery Execution

• Own the complete order lifecycle, from order creation and validation through delivery and fulfillment.
• Monitor order status, backlog, and delivery commitments using SAP and related systems.
• Drive on-time delivery performance through proactive issue resolution, prioritization, and escalation management.
• Identify and mitigate risks related to capacity constraints, material shortages, and quality concerns.

Production Planning & Coordination

• Collaborate with Production Planning and Manufacturing teams to translate customer demand into executable production plans.
• Support capacity planning, line loading, production sequencing, and bottleneck management.
• Coordinate with Procurement and Supply Chain teams to ensure material availability and readiness.
• Review production schedules and recommend actions to improve delivery performance.

SAP & Operational Excellence

• Ensure effective execution of order management and planning processes within SAP.
• Maintain data accuracy across planning and execution systems.
• Develop and improve operational dashboards and reports for backlog management, delivery performance, material shortages, and production status.
• Drive continuous process improvement initiatives to enhance operational efficiency.

Quality & Technical Issue Resolution

• Support resolution of quality and technical issues impacting customer deliveries.
• Work closely with Quality, Engineering, Production, and Supplier teams to develop recovery plans and ensure timely closure of issues.
• Assess the impact of non-conformances, rework, and material holds on delivery schedules and drive corrective actions.

Stakeholder Management

• Act as the primary point of contact for order fulfillment and delivery status.
• Communicate project progress, delivery risks, and recovery plans to key stakeholders.
• Lead cross-functional collaboration to achieve business objectives and customer commitments.

Required Qualifications

• Bachelor's Degree in Mechanical Engineering (B.E./B.Tech) - Mandatory.
• 9-10 years of experience in manufacturing, industrial, or components businesses.
• Strong experience in order management, production planning, and supply chain coordination within a manufacturing environment.
• Hands-on experience with SAP (SD, MM, PP modules preferred).
• Strong understanding of production planning concepts, including capacity planning, bottleneck management, production sequencing, and takt time.
• Ability to analyze operational issues and drive effective resolution across cross-functional teams.
• Excellent stakeholder management, communication, and problem-solving skills.
• Self-driven professional with a strong ownership mindset and ability to work independently.