Manager - Operations

Job Description Site Lead / Site Manager


Role Purpose


Key Responsibilities

• Lead overall site operations and ensure achievement of volume, productivity, SLA, quality, and cost targets .
• Own site planning, resource utilization, manpower deployment, and operational performance.
• Manage site budget, controllable costs, productivity, and continuous cost optimization.
• Ensure compliance with safety, quality, SOP, statutory, and company standards .
• Build a strong performance-driven culture through coaching, engagement, and talent development.
• Monitor operational metrics, identify gaps, and drive timely corrective and preventive actions.
• Lead peak operations, escalations, risk management, and business-continuity plans.
• Partner with HR, Finance, Safety, Quality, Transportation, RME/Engineering, IT , and other stakeholders.
• Drive Lean, Kaizen, automation, and continuous-improvement initiatives .
• Ensure effective management of site assets, infrastructure, inventory, and vendor performance.

Key KPIs

• Productivity & throughput
• SLA / TAT adherence
• Cost and budget performance
• Safety & compliance
• Quality / error rate
• Customer experience
• Manpower utilization
• Inventory / asset accuracy
• Employee engagement & retention
• Continuous-improvement benefits

Core Competencies


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