Manager - Operations
Cushman & Wakefield · Kolkata · onsite · Posted 58d ago
Undisclosed15–20 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Title
Manager - Operations Job Description Summary
Job Description
Job Purpose
The Operations Manager will be responsible for leading end-to-end IFM operations across client portfolios, ensuring operational excellence, customer satisfaction, financial performance, and business growth. The role requires a seasoned facilities management professional with strong experience in the IPC industry, capable of managing large teams, driving profitability, and maintaining high service standards.
Key Responsibilities
Operations Management
- Lead and manage Integrated Facility Management (IFM) operations across multiple client sites.
- Ensure seamless delivery of Hard Services, Soft Services, Workplace Experience, and Vendor Management.
- Drive service excellence through SLA and KPI adherence.
- Implement best practices, compliance standards, and operational efficiencies.
- Conduct regular site audits and governance reviews.
Business Leadership
- Act as the primary business lead for assigned accounts/portfolios.
- Build and maintain strong client relationships at senior stakeholder levels.
- Identify opportunities for account growth, cross-selling, and service enhancement.
- Lead account reviews, business presentations, and strategic planning discussions.
Financial Management (PL Ownership)
- Own and manage the Profit Loss (PL) for assigned accounts/business units.
- Ensure revenue achievement, margin improvement, and cost optimization.
- Monitor budgeting, forecasting, financial reporting, and variance analysis.
- Drive productivity initiatives and operational efficiencies to improve profitability.
Budget Tracking Reporting (BTR)
- Manage Budget Tracking Reporting (BTR) processes.
- Ensure accurate financial forecasting and budget adherence.
- Track monthly financial performance and provide management reports.
- Identify financial risks and implement corrective actions.
Vendor Contract Management
- Manage vendor performance, contract compliance, and commercial negotiations.
- Ensure service partners deliver according to contractual obligations.
- Drive vendor optimization and cost-control initiatives.
Team Leadership
- Lead and mentor site teams, facility managers, and support functions.
- Drive employee engagement, performance management, and capability development.
- Foster a culture of accountability, customer focus, and continuous improvement.
Compliance Risk Management
- Ensure compliance with statutory, EHS, quality, and client-specific requirements.
- Conduct risk assessments and implement mitigation plans.
- Drive health, safety, and sustainability initiatives across sites.
Experience
- 10-15+ years of experience in Facility Management/Corporate Real Estate.
- Minimum 5 years in a leadership role managing large IFM portfolios.
- Strong experience working with leading IPCs
- Proven experience in managing large corporate client accounts.
- Demonstrated ownership of PL and business operations.
Key Skills Competencies
- Integrated Facility Management (IFM)
- Business Leadership
- PL Management
- BTR (Budget Tracking Reporting)
- Client Relationship Management
- Commercial Acumen
- Strategic Planning
- Vendor Contract Management
- Stakeholder Management
- Team Leadership
- Financial Analysis Budgeting
- Negotiation Skills
- Operational Excellence
- Risk Compliance Management
Preferred Candidate Profile
- Strong IPC industry background with exposure to multinational corporate clients.
- Proven track record of managing high-value accounts and large teams.
- Ability to balance operational excellence with commercial performance.
- Excellent communication, presentation, and stakeholder management skills.
Entrepreneurial mindset with strong business-growth orientation.
Sourced from naukri
Skills
customer satisfactionCompliance ManagementContract ComplianceauditsCommercial NegotiationsehsEmployee EngagementCorporate Real Estateclient relationshipBudgetingcomplianceBusiness Operationscontract management
About Cushman & Wakefield
Cushman & Wakefield
Real Estate
3.8k+
employees
1917
109 years old
Chicago
United States (USA)
₹9.6L PA avg
Avg at Cushman & Wakefield
About
Fuelled by ideas, expertise, and dedication across borders and beyond service lines, Cushman & Wakefield creates real estate solutions to prepare their clients for what next.
Industries
Real Estate
Employee ratings
10 reviews
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Culture
4.4
Career growth
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Work-life
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