Manager Operations Excellence

Job Summary

Overview: Customer Fulfillment Network (CFN) offers wide range of services to its Customers, Merchants and Commercial Clients .CFN has a global footprint in 15 Delivery Hub s from where it offers customer service to 24 markets in multiple languages. CFN plays a critical role in companywide efforts to streamline processes, enable digital fulfillment and adhere to market regulations, policies, audit requirements and compliance framework.

Role Description

As CFN continues to evolve and grow its servicing landscape, Digitization Automation of back-office processes is becoming more critical as it directly impacts customer experience in a highly competitive payments landscape. This position will be responsible for enabling Communication transformation framework, by leveraging and coordinating with cross-functional leaders, with deep focus on Process Standardization and Customer First.

Responsibilities

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