Manager (Operations & Dispatch)

Job Description:

About the Role

We are looking for a highly responsible and leadership-driven General / Coordination Manager who will act as the second-in-command and operational substitute for the Co-Founders/CEO.

This role requires someone who can independently handle teams, manage clients, oversee dispatch operations, and ensure smooth day-to-day business execution. The ideal candidate must be proactive, solution-oriented, and capable of taking full ownership of operations.

Key Responsibilities

Leadership & Management
Act as an alternate decision-maker in the absence of the CEO/Co-Founders.
Supervise and manage cross-functional teams.
Ensure smooth coordination between departments.
Drive accountability and performance across teams.
Operations & Dispatch Management
Take complete charge of dispatch planning and execution.
Oversee daily operations and workflow management.
Ensure timely delivery of products/services.
Monitor inventory movement and coordination with logistics teams.
Resolve operational bottlenecks proactively.
Client & Stakeholder Handling
Manage key client relationships professionally.
Address client queries, escalations, and service issues.
Maintain strong communication between company and clients.
Ensure high customer satisfaction standards.
Process & Execution
Implement and improve operational processes.
Monitor KPIs and operational efficiency.
Prepare reports and updates for leadership.
Ensure compliance with company policies and standards.

Required Skills & Qualifications

Bachelor's Degree in Management / Operations / Business Administration or relevant field.
Minimum 4+ years of experience in operations, coordination, or managerial roles.
Strong leadership and team-handling capabilities.
Experience in dispatch, logistics, or operational workflow management.
Excellent communication and client-handling skills.
Strong problem-solving and decision-making ability.
Ability to work independently and take ownership.

Preferred Candidate Profile
Experience in manufacturing, fire safety, logistics, or related industries.
Proven ability to manage teams and operations without constant supervision.
Strong multitasking and organizational skills.
Leadership mindset with execution focus