Manager - Operations | Chennai - Hybrid

Scope of work:

• Establish team goals, KPIs, and operating metrics to ensure delivery against business objectives
• Manage the teams day-to-day activities and performance, including:
• Validation and tracking of distributor data
• End-to-end visibility of onboarding progress
• Proactive identification and mitigation of onboarding risks
• Coordinating operational support for Operations and Account Managers
• Ensure team readiness by providing access to required tools and systems
• Work closely with project managers to understand project requirements and timelines
• Optimize resource allocation to maximize team efficiency and throughput
• Guide issue resolution and ensure timely escalations to support team execution
• Respond quickly to changes in resource availability or project demand
• Maintain clear stakeholder communication on resource status and project progress
• Ensure team compliance with internal policies (e.g., mandatory training, timecards)
• Develop team capabilities through coaching, mentoring, career development, and succession planning
• Provide regular operational reporting, performance insights, and recommendations to leadership

Must Have:

• Bachelors degree completed or in progress
• 7+ years of experience leading and managing teams
• Strong ability to set priorities, plan, and coordinate work
• Strong attention to detail, with a focus on accurate, high-quality deliverables
• Clear and professional communication (written & verbal)
• Experience working in cross-functional and global environments
• Proficiency in Microsoft 365 tools, such as SharePoint, Excel, Outlook, and Teams

Good to have:

• Experience with SAP S/4HANA or Salesforce
• Networking fundamentals (routing & switching, IP addressing, subnetting, device configuration, static/dynamic routing)
• Background in Order Management, Supply Chain, or Service Delivery
• Knowledge of Master Data Management (MDM)
• Familiarity with Juniper and HPE networking platforms and solutions
• Experience supporting onboarding or enablement programs