Manager - Operations and Service

Job Purpose
Plan and lead management of project lifecycle for changes in processes and systems owing to scope for Charge maintenance, process improvements, new product introductions and regulatory changes; Ensure focus on AOP and critical FPC projects to deliver as per expectations and timelines and ensure consistency of charges across all customer collaterals system. Additionally control timely Audit of all FPC parameters which includes PPG, Fees, Charges, Collaterals Systems Duties and Responsibilities
Propose and plan for operational audits in business units.
-Execute operations audit and assess company operations, process, financial, compliance and other associated risks.
-Identify opportunities for improving business processes, based on audit outcomes, to minimize risks.
-Prepare and present quality reports of audit findings and recommendations to the Manager and customers.
-Coordinate with clients to identify areas of risk within clientsbusinesses.
-Develop strategic initiatives to maintain and improve the audit function.
-Provide professional advice to other auditors.
-Identify key risk and control indicators for assigned audit areas.
-Identify operational risks and make recommendations to manage risks.
-Maintain documentation for risk assessment and management processes.
-Perform audit-related investigation as directed by Manager.
-Evaluate and revise internal controls and operational and management policies/procedures.
-Ensure past audit recommendations are implemented in the current audit process.
-Assist management in developing an annual audit plan.
-Ensure compliance with government laws and company regulations. Key Decisions / Dimensions
Recommendations on the improvements of Charges maintenance processes
Decision on communication of relevant charges to customers through different collaterals Major Challenges
Sampling methodology framework
Engagement with multiple stakeholders to drive processes Required Qualifications and Experience
a)Qualifications
b)Post- Graduation
c)Work Experience
Minimum 2 years of experience in financial industry
Strong lending domain and process understanding
Strong stakeholder management skills
d)Understanding of lending systems (LMS, CRM, Salesforce , Montran, PLF etc. basis the role)