Manager Operation (Assistant Store Manager)

Role & responsibilities

Store Operations:

• Assist the Store Manager in overseeing daily operations, ensuring the store runs efficiently and meets company standards.
• Supervise store activities, including opening and closing procedures.
• Ensure the store is clean, well-organized, and fully stocked.
• Monitor store safety and compliance with all regulations and company policies.

Staff Supervision:

• Assist in hiring, training, and developing store employees.
• Supervise and provide guidance to staff members to ensure productivity and adherence to store policies.
• Schedule employee shifts and manage daily staffing needs.
• Conduct performance evaluations, give constructive feedback, and implement corrective actions when necessary.
• Motivate the team to reach sales goals and ensure high levels of customer satisfaction.

Sales & Customer Service:

• Support the Store Manager in driving store sales by implementing strategies to meet or exceed sales targets.
• Analyze sales data and customer feedback to improve store performance.
• Assist in developing and executing promotional campaigns or events to attract customers.
• Lead by example in providing exceptional customer service, resolving customer complaints, and ensuring a positive shopping experience.

Inventory & Merchandising:

• Monitor stock levels and coordinate with the inventory team to ensure products are replenished in a timely manner.
• Oversee visual merchandising efforts, ensuring displays are attractive and aligned with company guidelines.
• Assist with managing inventory, conducting stock checks, and resolving discrepancies.
• Participate in annual or periodic inventory audits.

Financial Responsibilities:

• Assist with cash management, including handling cash drawers, bank deposits, and reconciling discrepancies.
• Monitor store expenses and control costs to improve profitability.
• Help maintain accurate financial records, including sales reports, profit and loss statements.

Problem Solving & Decision Making:

• Address customer concerns and operational issues quickly and effectively.
• Step into the Store Managers role in their absence, making key decisions to maintain store operations.
• Identify and resolve issues related to staffing, customer service, or store operations proactively.

Compliance & Safety:

• Ensure compliance with all store policies, safety regulations, and legal requirements.
• Implement safety protocols and train employees on emergency procedures.
• Ensure the store meets all health and safety standards.

Other Duties:

• Assist with other responsibilities as needed to support the Store Manager and store operations.
• Participate in corporate meetings, training sessions, and team-building activities as required.

Preferred candidate profile

Preferable from CDIT Retail industry and immediate joiner.