Manager-On-Duty (MOD)

Job Summary:

We are looking for a responsible and proactive Manager on Duty (MOD) to oversee the hospital's day and night operations. The MOD ensures smooth coordination across departments, handles patient-related concerns, supervises staff, and acts as the central point of contact during their shift.

Key Responsibilities:

• Ensure smooth functioning of hospital operations during assigned shifts (Day/Night).
• Introduce yourself to departmental staff and initiate rounds upon arrival.
• Conduct hospital rounds every 2 hours to monitor patient services, staff performance, and cleanliness.
• Coordinate with all departments, including OPD, IPD, Lab, Pharmacy, OT, Radiology, Housekeeping, Canteen, Security, and Emergency.
• Oversee front office operations such as patient registration, billing, phone handling, and appointment scheduling.
• Supervise non-clinical services, including housekeeping, ambulance coordination, and patient diet services.
• Verify the availability of doctors, nurses, and essential staff in all key departments.
• Act as the primary contact for emergencies; ensure that emergency protocols are followed.
• Monitor hospital infrastructure, including cleanliness, linen supply, waste disposal, and equipment usage.
• Manage night shift operations such as vehicle and security rounds, and rest arrangements for duty doctors.
• Ensure adherence to hospital policies, SOPs, and regulatory compliance.
• Handle emergencies with professionalism and maintain patient confidentiality at all times.

Candidate Profile:

Education: Bachelors degree in Hospital Administration or a related field.

Experience: Minimum 2–3 years of experience in hospital or healthcare operations.

Skills: Strong communication, coordination, and leadership skills.

Willingness to work in rotational shifts, including nights and weekends.