Manager of Learning and Development

Job Summary

The Manager of Training & Knowledge Management will lead IG Group s strategy for customer support learning, product knowledge, and knowledge management within the Trading Services function. This role combines leadership, strategic vision, and digital innovation. You will oversee the design and delivery of training programs (using platforms such as Sana or other AI-enabled learning solutions), manage our knowledge systems, and ensure that our teams across the globe have the skills and resources to provide exceptional customer experiences.

You will sit within the global customer experience team and have an SEO manager to support on day-to-day execution and two Content Editors who produce and optimise the editorial output across ig.com.

Responsibilities

• Define and implement a global learning strategy that equips customer support teams with skills in product knowledge, customer service, compliance, and digital tools.
• Leverage AI-powered learning platforms to create scalable, adaptive, and personalised learning solutions.
• Embed continuous learning into onboarding, career pathways, and product adoption initiatives.
• Develop and own Trading Services knowledge management strategy, ensuring critical product and process knowledge is structured, accessible, and always up-to-date.
• Integrate knowledge bases, AI chatbots, and digital tools to support just-in-time learning and problem solving.
• Lead, coach, and develop a team of learning designers, trainers, and knowledge managers.
• Partner with senior leaders across Product, Compliance, and Trading and Operations to align learning and knowledge initiatives to business priorities.
• Act as a thought leader for innovative training practices, championing digital transformation in learning.
• Define KPIs for learning and knowledge initiatives, using analytics and AI insights to demonstrate business impact.
• Drive continuous improvement by incorporating learner feedback, data, and performance outcomes into strategy.

Key Qualifications

• Proven senior experience in learning & development, training, or knowledge management leadership roles.
• Strong track record in designing and implementing corporate learning strategies.
• Experience with AI-enabled learning and knowledge management platforms (Sana, Docebo, Cornerstone, ServiceNow KM, or similar).
• Demonstrated success in leading teams and managing global stakeholders.
• Excellent business acumen and ability to align learning strategy with operational and commercial goals.

Bonus if you have

• Background in financial services, fintech, or trading environments.
• Experience driving digital transformation in customer service organisations.
• Familiarity with regulatory training requirements in financial markets.

How we work

We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office - which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:

• Lead and Inspire: Drives trust, alignment, and enthusiasm
• Think Big: Focus on the problems that most impact commercial outcomes
• Champion the client: Understand and prioritise clients needs
• Deliver at pace: Push for fast, sustainable growth
• Raise the bar: Take ownership, be accountable and share feedback

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.